QVC Queen Joan Rivers’ Fate And The Home Shopping Net

The New York Daily News did an update Saturday on QVC Queen Joan Rivers’ condition, reporting the obvious, really: That her daughter Melissa may have to make some hard choices about her mom’s future.

Rivers suffered cardiac arrest Thursday while having a procedure done on her vocal cords, and was rushed to Mount Sinai Hospital in Manhattan. Doctors don’t know how long her brain went without oxygen, and according to the News they are trying to determine if she sustained brain injury.

http://www.nydailynews.com/entertainment/gossip/joan-rivers-daughter-melissa-distraught-source-article-1.1921362

Physicians put Rivers in a medically induced coma.

The story also claimed that one of Rivers’ close friends said QVC and E! Entertainment, home of “Fashion Police,” “are anxiously awaiting an update.”

Jeanne Bice’s Quacker Factory continued on QVC even after her death from cancer.

Let’s just hope it’s all a moot point and that Rivers recovers.

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Quacker Factory Queen Jeanne Bice’s Son Tim Thanks All Her Fans For Their Condolences

One of our great readers, Cindy, told us that deceased Quacker Factory Queen Jeanne Bice’s son Tim had written a nice note on the company website.

In a tragedy that shocked all her fans, and us, larger-than-life Jeanne, 71, died of cancer June 10. And then in an incomprehensible second tragedy, on July 1 her daughter Lee, 47, died.

The message from Jeanne's son Tim

Quacker Factory is still continuing, with the plus-sized model Angel becoming the public face of the sparkly clothing line on QVC. But is a principal in the company, and in his recent post he thanked Jeanne’s fans and said he was putting her Boca Raton home on the market.

“Thought you might be interested in seeing a note from Tim Bice on the Quaker Factory website,” Cindy wrote. “I miss Jeanne and Lee so much, we all know it won’t quite be the same without them, but I know they would like us to continue quacking along and supporting their goals, ideals and clothing. Tim posted a beautiful link to Jeanne’s home. It is so stunning, I can just picture her at home, it is so warm and welcoming…just like Jeanne. Here is the link, it certainly helped me with closure. Thank you, Tim, for thinking of her many fans. We all send our love.”

Here is the link to Tim’s letter:

http://www.quackerfactory.com/pages/note_from_tim/258.php

In it, Tim writes, “I am very greatful to every one for the outpouring of support these past several months. Needless to say, it has been a very difficult time for me.”

The late, and great, Jeanne Bice

But he added that he is busy pulling himself up by the “brastraps,” and looks forward to “getting back to the Q” and doing Quacker Factory shows.

It must be devastating to go through the holidays without your mom and sister. We wish Tim all the best, and look forward to seeing him on QVC.

Happy Birthday With The Angels, Jeanne Bice!

Today is QVC Quacker Factory queen Jeanne Bice’s birthday.

It was heart-warming to look at her Facebook page and see everyone wishing her happy birthday in heaven.

From what we understand, it would have been her 72nd birthday.

With your warm and caring personality, we should have known you were a Cancer, Jeanne.

It also happens to be the birthday of QVC designer Chloe Dao.

Jeanne Bice’s Quacker Cruise To Go On Without Tears, As A Joyful Tribute

The Quacker Cruise is still on for October, despite the tragic deaths of Jeanne Bice and her daughter Lee Bice.

The website for Jeanne’s company, The Quacker Factory, has posted a message that the decision was made to go ahead with the usually festive event, in memory of Jeanne, a favorite QVC vendor.

The site said the Oct. 8 to 15 cruise will be a “tribute and celebration of Bice,” who died of cancer. A month later, her 47-year-old daughter Lee died of undisclosed causes.

“Just as Jeanne had planned it, we will have cocktail parties, private events, special gifts and amenities on this final cruise personally designed by Jeanne.” the site says.

Angel Smedley, who is apparently now Quacker factory’s on-air rep on QVC, will also be on the cruise.

This letter, written before Lee’s passing on July 1, was also posted on the site by David Fritz, president of cruises:

Dear Quackers, Friends and Family,

This has been a very difficult time for all of us with the passing of Jeanne Bice. I was in Europe when I received the news and I can’t tell you how great of a shock it was for me. Before I left on the trip on June 2, I was sure that Jeanne was on the mend and making progress to recovery. After learning of her death, Scott, my staff and I mourned the loss of a woman that we all truly loved and made such a difference in our lives.

I appreciate the outpouring of condolences, love and understanding from all of you during this difficult time. Jeanne truly loved her Quacker friends, and judging by the many emails and calls we have received it is easy to see why.

Our prayers go out to Jeanne’s children, Lee and Tim who loved their mother so much. I’m sure you can understand how devastating this has been to them. Therefore, out of respect for Jeanne’s family, we needed to give them their privacy to grieve and handle this great loss with respect and dignity over the past two weeks.

The cruise was something that had to wait.

To be honest, I also could not get myself to move forward on the cruise. All of the past Quacker Factory trips have been a labor of love that Jeanne,Lee, Tim and I have worked on together so closely for almost 10 years. Facing the prospect of cruising without Jeanne was something I could not dream of. After returning to the US, I stayed away from my office and mourned just as you have.

My first meeting with Jeanne for the first Quacker Cruise took place at her home in Boca Raton. I was introduced to Jeanne by Jenniefer Kirk of Kirks Folly, whom I had done several cruises for in the past. I was told that I had better come to this meeting with an open mind and the belief that anything is possible.

Jeanne would never allow me to say no to any of her dreams or designs that she had with the Quacker Factory trips. If there was something she wanted to add to a cruise program and I thought there was no way it could be done, Jeanne would say to me, “David, I don’t want to hear it can’t be done.”

She would add, “Dream big and make it work.” And you know, she was right, the higher the goal, the harder she worked to achieve it.

Over the years I have come to know Jeanne, Lee and Tim as family.

In fact Lee and I have become such close friends that when my father passed away in late 2009, it was Lee who first came to my side to console me. I now want to be there for her and Tim as they grieve their mother.

Jeanne planned this cruise to be her biggest and grandest voyage ever. She truly wanted to spend time with her Quacker friends on the most spectacular ship ever built. In her eyes, Jeanne always felt the cruises were about all of you and not about her. This was not an ego trip for her, but a way to have Quackers meet other Quackers and form friendships that would last a lifetime. She was proud that her trips were like no other cruises, just as her Quackers were like no others.

Jeanne loved the fact that single ladies could come alone and return home with dozens of new friends, all the while feeling the unconditional love that only her Quackers could understand and provide. No judgments and no
sadness on her voyages!

I made it back into my office this week and while sitting at my desk, heard on the radio the song “Smile,” which has the lyrics, “Smile though your heart is aching” and at that moment, I knew it was Jeanne telling me that we had to carry on her dream of the cruise, even if it hurts at this moment to do so.

I immediately realized it was my responsibility to continue Jeanne’s dream and make this cruise the vacation she intended to share with all of you.

Jeanne was never a “Debbie Downer” and thus this cruise needs to be filled with laughter, fun, fellowship and the seven words she lived by…Believe, Touch, Grow, Share, Feel, Soar and Love!

She would have wanted the show to go on, so in her spirit, we will keep the majority of the events and amenities she planned in this program. We will of course celebrate her life and legacy with a tribute that we will want all of you to participate in. Please don’t bring with you on this trip any tears or sadness, only smiles and happiness, just as Jeanne would want us to carry on
together in making one of her final dreams a reality.

I am pleased to say that our cruise is almost sold out which is a wonderful tribute to Jeanne. Jeanne touched so many people in such a special way, that we now have several new guests wanting to join our group and celebrate her life. Now more than ever we all need something to look forward to.

Along with the Quacker Factory and QVC, it will make me very happy to see each and every one of you aboard the Oasis of the Seas for Jeanne Bice’s Quacker Cruise.

Love to all,

David Fritz

Second Tragedy: QVC Quacker Factory Queen Jeanne Bice’s Daughter Dies Just Weeks After Her Mom

This news is so shocking we literally can’t believe it. And thanks to our posters for bringing it to our attention.

Jeanne Bice’s daughter, Lee Bice, 47, died July 1, almost a month after the death of her beloved mother. Jeanne died of cancer June 10.

It of course makes us think that the tragedy of losing her mom, the queen of Quacker Factory. killed her, broke her heart.

Lee Bice

And that is exactly what Lee’s brother said, according to Angel Smedley, who often represented Quacker factory on QVC.

“Tim & his wife said it was from a broken heart,” Smedley posted. “That is all I know.”

The Quacker Factory website has a photo of Lee, which simply says, “Terry Lee Bice, February 17, 1964 – July 1, 2011.”

Apparently, QVC has not acknowledged that Lee, who often appeared on-air with her mom, has passed away.

Here is what one woman posted on QVC’s community boards:

I ask that you please acknowledge the passing of Jeanne’s daughter Lee in the same professional manner you did when Jeanne passed only a few short weeks ago.

She was an integral part of the Quacker Factory and a special on air “guest” personality during shows in the past few years…

This is a shocking, double loss for the Bice family and friends in such a short time.

Prayers are sent to their families and friends during this difficult time…
Together, Jeanne and Lee will sparkle the heavens for all to see, as the night sky has two new stars above us all…

Bless you both… thank you for years of Quacker happiness!

QVC Will Air Tributes To Quacker Factory Queen Jeanne Bice Friday At 9 a.m. and 8 p.m.

QVC has scheduled two memorial shows for Quacker Factory Queen Jeanne Bice Friday, one at 9 a.m and another at 8 p.m. The network has also posted several videos related to Bice, including testimonials from designer Isaac Mizrahi, and hosts Shawn Killinger and Jane Tracey.

Angel Smedley, who represented Quacker Factory when Bice couldn’t make it to West Chester, also posted a message on QVC’s website. Here is part of it.

Last Thursday, Susan, her son Jack, Siobain-our buyer, Michelle-our Director, Lisa-our Vice President, Doug-our Executive VP and I flew down to Florida for Jeanne’s memorial. We landed in Ft. Lauderdale & met with Leslie-who also works with us at Quacker Factory.

The QVC team left together to go to their hotel & then Tiago picked us up at the airport & took us to Jeanne’s house. It was so weird to be there without her there. I mean—she WAS there, all of her memories, her QVC awards on the wall, her Hall of Fame-which is a hallway where the walls are covered with framed newspaper & magazine articles about her.

Jeanne Bice

I put a short video of this wall on my QVC Facebook page. Barbara met us at the house and we all stayed up till after 1 am talking about Jeanne.

After we FINALLY went to sleep, but I can assure you, not one of us slept well that night. We got up and talked some more, then got ready for the Memorial Service.

The QVC team came to Jeanne’s before the service so they could see her house. None of them had been there before—they were just blown away at the gorgeous details of her home. What a testament to Jeanne to have four major executives from QVC fly down to Florida to attend her Memorial Service.

So we piled into our cars and headed to the service. Now the QVC group was following us—please remember this—the only one of us that lives in Florida is Barbara, and she lives two hours away!!!! So it was a bit of a fun adventure getting to the church.

We followed the directions Page, Jeanne’s assistant, left for us. But little did Page know, the main road we were to take to the church was CLOSED & UNDER CONSTRUCTION!!

Luckily I had just purchased an I-phone, so I pulled up a map & got us there in plenty of time. But we were all panicking in the car, we did not want to be late, or make the QVC team late!!

We arrived at the church and greeted Tim & Lee, and many other members of Jeanne’s “family”. We walked in and saw a number of Quackers sitting in the pews. It was so nice that they came. We were all there for the same reason–to remember Jeanne.

The Pastor performed a beautiful service, and then Tim got up and gave a wonderful testament to his mother. He made us all laugh. It was a nice break in the sadness. He just talked about what she might say if she were there & how she touched so many people.

Jeanne was just a person who stayed with you, even after she whizzed away on her scooter. She just had that gift. Many of you have told me on Facebook, that you felt like you knew her personally, even though you had never met her. Well Jeanne will be with us all, we will remember her funny stories, her advice and her kind words for a very long time.

Angel

Jeanne Bice, The QVC Quacker Factory Queen, Lived A Plus-Sized Life And Made Us Believe

We were at a baby shower Sunday afternoon in South Jersey when BFF Ann called to tell us the news that QVC Quacker Factory queen Jeanne Bice had died of uterine cancer.

Ann had read Joanie-B’s post on our blog tipping us off to the sad news. Thanks for the info Joanie.

Bice, who would have celebrated her 72nd birthday July 20, passed away Friday. We had not been aware of it, but last month Bice announced she had cancer during one of her QVC appearances. She had been scheduled to appear on QVC today, Sunday, our kid sister Karen’s birthday.

Jeanne, we do believe

Bice was a jumbo-sized woman, and proud of it. She always wore a headband around her forehead, like Jane Fonda in the 70s, as if she was about to take an aerobics class.

Bice was the target of jabs by the media — this blog included — and show’s like E!’s “Talk Soup” because of her QVC clothes line and her army of rabid fans.

Her garments were typically strewn with sequins, or arrayed with scenes from Christmas or Halloween or Easter. We thought them often gaudy, but we often heard her fans — her “quackers” — like teachers call in and thank her for the clothes, which the kids they taught loved.

Bice was also resfreshingly frank about life. We remember her saying that on-air that she didn’t have a pot to piss in when her husband died. She built a clothing business Quacker Factory, and was always upbeat and inspirational.

She often told QVC viewers to “believe in miracles.” That struck a cord with us. We have little signs and rocks in our house that have the word written “believe” on them. Our ex, a college professor, mocked us about the “believe” affirmations. Cynics like him will always feel superior to the rest of the world — and be miserable themselves. He thought having faith was folly.

We’d rather stand with people like Jeanne, who also often said that she believed people have guardian angels. Again, so do we.

Jeanne was from Wisconsin, and we have a number of good friends in that freezing state. That was another strike in her favor.

QVC had a brief eulogy about Jeanne on its website.

“We are saddened by the news of Jeanne Bice’s passing,” wrote Doug Howe, QVC executive vice president merchandising, planning and sales. “Our thoughts and prayers are with her family and loved ones during this difficult time. Since first appearing on QVC in 1995 Jeanne has been one of our most beloved personalities. Her passion and spirit will be greatly missed by all who knew her.”

Posters on Facebook and QVC.com have been speculating about the future of Quacker Factory without Jeanne. We are sure she has management in place that run the company, and the plus-sized model Angel Smedley often appeared on the air in her place. Angel, appropriately enough, could be the company’s news spokeswoman.

The QVC hosts voiced their sorrow about her passing.

“She was candid, she was hilarious, and she was always, always, Always kind and respectful to everyone at the Q,” host Rick Domeier wrote on Facebook. “With love to you and your family Jeanne…”

Host Lisa Robertson posted on Facebook, “I was just informed that Jeanne Bice has passed away.I am without words. I had no idea her condition was that serious. I can not express the loss that I feel. She was a ray of light in the world. I was her biggest fan and she made me want to be a better person. If someone were to compare me to her,I could not think of higher praise. She was a treasure.”

Even ex-QVC host Patti Reilly, now transplanted to LA, posted this heartfelt message.

“Weeping & aching I longed to honor your passing. i longed to honor your life. searching everywhere, I found only one answer: honor myself. become all that I am. and carry you inside that beauty.” bonesigharts.com,” she wrote. “I love and adore you Jeanne. You have been a blessing in my life. I hope they have rhinestones in Heaven. Sparkle away, my beautiful friend!”

And the Quacker Factory website had this tribute:

Jeanne Bice loved life. From her childhood in Fond du Lac, Wisconsin-taking care of her baby brother Dick, all through her married years to her adoring Butch in Ripon, Wisconsin, raising her beloved Tim and Lee, Jeanne was surrounded by love. Everyone loved to be at Jeanne’s house. That’s where the party was-everyday.

Life was perfect, until that day when Butch suddenly died and left her with her two children, and decisions to make.

As she later wrote about it, she pulled herself up by her bra straps and started over. Again and again. She discovered that Happy wasn’t a destination in life. ‘Happy comes from the choices we make and the way we think on life’s journey.’

Jeanne chose to love. She loved what she did-creating Quacker Factory clothes, with ‘sparkle and shine’. Clothes that made people Happy.

From QVC, with love

She loved QVC. Everything about it. She loved the people: the executives who ran it, and the production people who worked so hard to make every show perfect. She loved the famous stars who appeared there, and had to pinch herself when others considered her one.

She loved the hosts of her shows, her buyers and all the people who worked with her and for her to make Quacker Factory clothes a reality.

But most of all-above everything else – Jeanne loved the Quackers. ‘They come as customers, they stay as friends,’ she said over and over. Because that was how she felt. ‘I owe everything I have to these women who believe in me.’

Jeanne loved the stories they told her. On the cruises, at live-audience shows, or on phone calls during the shows. She would sit and listen. She could relate to them. She knew the power of friends to help each other, support each other.

It never mattered who you were. Rich, famous, powerful or not-it didn’t matter. Successful or struggling, size 4 or 44 – it never mattered. She loved who you were inside. She had time for everyone.

In college Jeanne studied to become a teacher. She’d laugh when she’d tell the story of practice-teaching and discovered that kids had their own ideas about how to do things. She said she gave up teaching, but that’s really not true.

Her most important lesson was that Jeanne Bice taught the world how to laugh and smile. She taught us how to look at the good side of things. She taught us to Dream. She taught us to Believe. She taught us to love ourselves; who we are, just as we are.

In the Rubber Duck Principle, Jeanne wrote this about Angels:

‘Sometimes we feel that we are all alone, as life brings us challenges to overcome and hardships to bear. But when we least expect it, help can appear. It may be a kind word from a stranger or a phone call at just the right time, and suddenly we are surrounded by the loving grace of God. Miracles happen everyday because angels are everywhere.’

Today, June 10, 2011, Jeanne joined the Angels who will make miracles happen forever.

God Bless Jeanne Bice. May she rest in Peace.

If you would like to make a memorial in Jeanne’s name, we suggest: ‘Feed the Children’, http://www.feedthechildren.org. This was Jeanne’s favorite charity.

Jeanne, please be one of our angels now.

Ex-QVC Host Patti Reilly Is Off And Running, To LA, and Writes About Her Pain

Patti Reilly, who exited QVC just a week ago, is not wasting any time getting the heck out of West Chester, Pa.

On Facebook Wednesday she posted an update on her status.

“Sooooo, I sold my house in a week and move to LA at the end of May, yay!!!! Someone is looking out for me, and the positive energy you guys send is amazing! Thank you!!! xo”

Patti Reilly wrote a soulful letter on her blog

Good for you, Patti. Maybe it was the luck of the Irish!

She also posted a rambling opus letter on her own website, which we don’t know quite what to make of.

She certainly sounds like she was in a lot of pain.

“Even on days when things have gone so horribly wrong you can’t even fathom expressing yourself, you go on-air and smile when the light turns red,” Reilly blogged.

“That’s when I started to feel the burn of doing something that just didn’t feel right anymore. We all have our stories and we all have painful realities, but it’s when you can finally decide to not play the victim and do something about it, that you really begin to notice the shift. I pray and meditate every night. I read so many books on self-help, healing, manifesting change, the law of attraction, and the list goes on and on and on it’s almost ridiculous. I have searched for answers in this type of literature as well as from family, friends, and colleagues for years. I have paralyzed myself with fear and self-doubt for so, so long that I finally hit a breaking point.”

Most recently, Reilly is schmoozing with her QVC friends.

“I had dinner with Jeanne Bice last night, we sat at the table talking for 4 hours!!!” Reilly posted Friday. “It was so much fun. And Dr. Robb stopped by too! Today I think I’ll be swinging, sliding down slides & in the sandbox…I have Finn for the day:). Enjoy the weather!!!”

She also has a load of affirmations and quotes on Facebook.

Here is one we may steal.

“It’s the repetition of affirmations that leads to belief. And once that belief becomes a deep conviction, things begin to happen.”

QVC Hottie Rick Domeier Tells Us About Life Makeovers In His New Book, ‘Do I Get A Do Over?’

QVC’s resident heart throb, Rick Domeier, has a book coming out in January. Jeez, this guy gets a publisher, and this poor Homeshoppingista doesn’t have one? But actually, it’s not much of a surprise.

Months ago when Domeier mentioned on-air that he was going to the Book Expo with an idea, we e-mailed him and asked what he was up to and to keep us apprised if he got anywhere. We believe he said that he would. Screwed again!

We were on Facebook Wednesday night, contentedly eating our hot and sour soup, when we saw that Domeier had posted — for his 1,000-plus friends — that his book was coming out. It’s called “Can I Get A Do Over?: Unforgettable Stories of Second Chances and Life Makeovers,” with Domeier borrowing that phrase from his son.

The Homeshoppingista, and all your hundreds of Friends, thank you for the “exclusive” tip, Rick.

Here’s what the butterscotch beauty posted:

This just in! OK, here’s the scoop. Some months ago, I came up with an idea for a Book. Yep, a BOOK… Real stories of Real people, told first person, who have ‘reinvented their lives’. My sons inspired the title. Took the proposal to BEA (Book Expo America) in big ol’ New York city. The Craziest thing happened: It Sold! With a forward by Joan Rivers, quotes from Suze Orman and friends, and stories galore…l

The book, which launches nationally Jan. 3 in outlets such as Barnes and Noble, Borders and Amazon.com, already has a page on Facebook, with a video of Domeier flogging his tome.

Here is the description offered:

In Can I Get A Do Over?: Unforgettable Stories of Second Chances and Life Makeovers (HCI Books, $14.95, January 3, 2011), multichannel retail giant QVC’s senior host Rick Domeier and inspirational author Max Davis take an up-close look at the amazing

So Domeier is a “senior” host, heh? We never heard that phrase before.

In the video, he says, “This book is bursting with positive energy.”

It appears that Domeier put the stories of several familiar QVC vendors, such as Lori Greiner and Jeanne Bice, in his book.

Domeier’s Facebook Friends were panting about his new book.

And his fellow hosts came through for him, with Lisa Robertson and Dan Wheeler posting complimentary comments On the “Do Overs” page.

From Robertson:

“In the fifteen years that I have known Rick, he never gives up, he always finds a way. I don’t know if he was born with it or learned it from necessity, but his book is a living example of what you can do with a ‘do over.’”
—Lisa Roberston, television personality and host of PM Style

No mention of QVC.

And from Dan Wheeler:

“We learned the ‘do over’ at recess but never in the classroom. This book offers ‘real life’ lessons on one of the most important subjects for successful living in the 21st century.”
—Dan Wheeler, television personality and author of Best Seat in the House

No mention of QVC.

One person asked Domeier if QVC will be selling his book. No answer on that yet.

Guilty Of Returning Too Many Jeanne Bice Tops And Joan Rivers’ Jewelry? Irate QVC Customers Accuse Network of Reneging On 30-Day Unconditional Return Policy

For many months now, some posters on QVC’s online forums have been complaining about “the letter.” A number of customers claim they have received letters from the No. 1 home shopping network warning them that they are returning too many items. The gist of the letter is apparently that these excessive returns are costing QVC too much time and money.

Customer complaints have surfaced again this week, on a QVC forum thread called “The Letter! The Q Has A Lot of Nerve!” Several irked customers claim they were sent the letter, charging that the warning violates QVC’s stated policy of merchandise being able to be returned within 30 days, no questions asked.

Skeptical posters said if such a letter exists, how come nobody has posted it on the forums. But other customers claimed that the letter and excerpts from it have been repeatedly posted, only to be quickly deleted.

It’s unclear how many returns trigger a warning letter, or what the precise consequences are if you keep sending back products. Are you banned from placing future orders with QVC? Is your Q Card revoked? Some posters claimed QVC was threatening to close the accounts of compulsive product-returners.

Let’s put it this way: We have been reading complaints about this “letter” for at least six months now on QVC’s jewelry forum. Unless mass hysteria has hit QVC’s viewers, or they are compulsive liars, we’ve got to believe the letter does exist and is being mailed.

We’d love to see it, by the way, if you have a copy. There’s got to be some fans of Joan Rivers, Robert Lee Morris, Barbara Bixby, Michael Dawkins, Judith Ripka and Jeanne Bice who have gotten it.

QVC declined to comment on the matter. “QVC’s practice does not encompass sharing any information pertaining to our customers,” was the response from the home shopping channel’s PR department.

The purported letter has sparked a lively debate on the “Lot of Nerve” thread. There are 13 pages of comments. Some complained that they were returning more items because the quality of QVC’s products had gone downhill, or because of inconsistent sizing of its clothing. So customers shouldn’t be penalized for returning merchandise that’s not up to par, they argued.

“The new arrogance and greed of QVC never ceases to amaze me,” wrote one poster, who suggested people write their own letters to QVC’s president.

Another poster cited QVC’s return policy verbatim. “A customer may return an item to QVC (and its subsidiaries) for any reason within 30 days of the customer’s receipt of the item. QVC wants you to be completely satisfied with your purchase. If for any reason you’re not, send it back within 30 days of receipt for exchange or full refund of the purchase price, less applicable Q Return Label fee.”

She wrote, “If the above is NOT, in fact, QVC’s return policy, and QVC has some unwritten rule about the number of returns a customer can make, then what is stated above is clearly false advertising. I can’t imagine why QVC wouldn’t want to be as forthright as possible concerning their business practices.”

Others defended QVC, saying that “serial” returners were taking advantage of the 30-day return policy by using beauty or food items for nearly a month – or wearing clothes for special events — and then sending them back for a full refund.

Others argued that QVC was doing out-of-control shopaholics a favor by allegedly threatening to put the kibosh on their buying.

“I don’t blame QVC,” wrote one poster. “You must return close to 60 percent of purchases to get the letter.”

And still others said if customers are so dissatisfied with QVC’s products, whey do they keep shopping there?

“I do not think the letter is nervy,” yet another QVC defender wrote. “It’s good business.”