Archive for the ‘Kathy Mance’ Category

HSN Honored For Exceptional Customer Service

January 13, 2010

HSN has received its highest-ever ranking for customer service, according to the Fifth Annual NRF Foundation/American Express Customers’ Choice Survey, officials said Wednesday.

The survey of more than 8,000 consumers voted HSN No. 7 in the Top 10 for retail customer service.

“Customer service is more than a friendly greeting; it’s an attitude that retailers must convey in everything they do,” Kathy Mance, vice president of the NRF Foundation, said in a prepared statement. “We congratulate HSN on its recognition as one of the Top 10 retailers for customer service, as selected by thousands of shoppers nationwide.”

HSN has made strides in the customer-service category over the past two years. The company was not ranked in the survey in 2007, but earned a ranking of No. 16 in 2008 and in 2009 climbed 9 spots to No. 7 to secure a place in the Top 10.

“We have made world class customer service our top priority over the past several years, and it is tremendously encouraging to see that the improvements we are making are resonating with customers,” HSN CEO Mindy Grossman said in a prepared statement. “We are committed to providing our customers with exceptional shopping experiences on their terms, whenever and however they want to shop.”