QVC once again secured a Top 10 spot in the annual NRF Foundation/American Express Customers’ Choice survey, and it let us all know about it Wednesday.
The survey asked more than 9,000 shoppers to identify the leading retailers who provide the very best customer service.
QVC ranked No. 8 in a list that was topped by Zappos and also included Amazon.com, Kohl’s, Nordstrom, L.L. Bean, J.C. Penney, Overstock and Land’s End.
“The QVC team is thrilled to be recognized by consumers as one of the 10 best customer service retailers in the country for the third year in a row,” Dan McDermott, QVC’s senior vice president of customer services, couldn’t resist crowing. “We are committed to providing our customers with exceptional customer service each and every day.”
And let’s not forget the canned quote from the NRF Foundation.
“Consumers have spoken and QVC’s customer service has received a ringing endorsement,” said Katherine Mance, executive director of the NRF Foundation. “So many things are important when it comes to providing great customer service, such as helpful and knowledgeable staff and accommodating return policies. This award recognizes all of QVC’s hard work in these and other areas.”
The NRF ranking is one of a number of customer service honors QVC received in recent weeks. In fact, the multimedia retailer has been recognized by both Gomez, the web performance division of Compuware, and the ForeSee E-retail Satisfaction Index for its excellence in customer service during the holiday shopping season.