Archive for the ‘Rob Solomon’ Category

HSN Names Rob Solomon Executive Vice President Of Operations

March 12, 2010

HSN has promoted Rob Solomon to the post of executive vice president of operations. He will also be a member of HSN’s executive committee, reporting directly to HSN CEO Mindy Grossman.

In his new position, Solomon will be responsible for overseeing sales and services, fulfillment, IT, supply chain operations and quality control.

Solomon joined HSN as senior vice president of customer care in 2004. Under his direction, HSN established new standards in the industry for a flexible workforce through its innovative Work-at-Home program, which eliminated HSN’s need for offshore call centers and greatly improved the overall customer experience.

“Rob has been instrumental in raising customer service levels at our customer sales and service centers. Under his leadership, last year HSN ranked No. 7 out of the Top 10 retailers – the highest ranking ever for the company – in customer service, according to the 2009 Annual NRF Foundation/American Express Customer’s Choice Survey,” Grossman said in a canned statement. “Providing exemplary customer service remains a top priority for HSN, and we look forward to further enhancing our world class consumer experience.”

Prior to joining HSN, Solomon worked at Ticketmaster, serving as executive vice president of contact centers and retail locations. He was responsible for the integration of call center operations for TicketMaster’s diverse businesses. Before being appointed executive vice president in 2000, Solomon was the company’s vice president of call center operations, where he was responsible for 13 U.S. call centers with over 3,000 teleservice representation.

Solomon also held senior positions with Electronic Processing Source and Continental Guest Services in New York.

He graduated with a Bachelor of Science Management degree from Pepperdine University.