Posts Tagged ‘QVC’

QVC Customer Survey: Is Host Antonella ‘Creepy’? Or Is Questionnaire Phony?

October 21, 2019

A brouhaha has been going on for days over a consumer research survey that QVC purportedly sent out to some customers, and questions it asked about hosts — Antonella Nester in particular.

But we’re suspicious, especially since the supposed survey spelled Antonella’s last name wrong, as “Nestor” instead of “Nester.”

Dang, we didn’t get the survey. But details about it was posted on the Facebook QVC & HSN Refreshing & New Fan Group page. Someone put a photo of the survey on FB, the part that had a photo of Antonella (before she went blond, which we don’t think is a good look on her) and asked a series of questions about her.

For example, one part says to check every word that applies to Antonella. The choice of words? Activist, Confident, Good Listener, Aggressive, Creepy and Handsome.

Creepy? Creepy?

At least that was what the screenshot on FB depicted. Maybe IT was doctored.

And there was also a part of the survey that asked “What are you (sic) feelings toward Antonella Nestor (sic)” from “Dislike a lot” to “Like a Lot.”

Antonella’s fans were outraged.

“Shocking to me.”

“Wow that is really shitty.”

“I’ve never ever received a survey from a retail business about an individual employee.”

“If this is really a survey from QVC they have really lost it.”

“I’m not really a fan BUT this is just plain rude and mean.”

Some people questioned whether the survey was legitimate and actually from QVC. On FB, people posted that the home shopping network and Antonella had confirmed the survey was was real.

But the fact that the word “creepy” was used in the survey set off our bull-shit detector. So did the sloppy spelling. You misspell the name of your own host? “You” instead of “your”?

The survey also apparently brought up Teresa Giudice of “The Real Housewives of New Jersey” infamy. She had a cookbook. Is QVC considering her as a vendor, or a host? That also set off bells.

There was also chatter on FB about Antonella looking flustered and acting a little bit off some some shows. We’ve blogged about that before.

At some point, Antonella talked about the matter and said her behavior was medical-related, due to some “new meds.”

But we digress. If the survey in indeed legit, QVC needs to fire its consumer researchers, for bad spelling and plain stupidity with the wacky questions on this survey.

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QVC Wins Award For FFANY Breast Cancer Events

October 15, 2019

QVC is doing at least one thing right.

In recognition of the network’s 25-year commitment to FFANY Shoes on Sale, the Fashion Footwear Association of New York (FFANY) presented QVC with the Jodi & Jerome Fisher Humanitarian Award at the organization’s gala in New York City.

The award “honors QVC’s exceptional leadership, corporate commitment and visionary philanthropy to fund breast cancer research and education,” the home shopping network said in a press release Monday.

QVC host Nancy Hornback, a longtime supporter of FFANY and breast cancer survivor, and Mike George, president and CEO of Qurate Retail Inc., the network’s parent, accepted the award on behalf of the entire QVC team who work on QVC Presents “FFANY Shoes on Sale.”

“We’re all incredibly proud of the impact we’re able to make on breast cancer research and education,” George said in a statement. “Since our first QVC Presents ‘FFANY Shoes on Sale’ broadcast in 1995, QVC and FFANY have generated millions for breast cancer research and education.”

In addition to QVC, Designer Brands Inc., Rebecca Minkoff and Jamie Salter were also recognized as 2019 honorees at the event.

We Agree With Steve Bryant: QVC Overnight Reruns A Mistake

October 11, 2019

Former QVC host Steve Bryant wrote a blog far more intelligently than we can on this topic, but this week the No. 1 home shopping network is testing airing repeat programming after 2 a.m. That means no live overnight shows.

The repeat programming (a re-airing of the midnight hour) will run from 2 a.m. to 7 a.m. on the main QVC channel.

“We will evaluate the performance over the next four weeks to determine the impact and value of moving forward with a pre-aired approach.”

We guess the value is cutting costs for QVC, but as a viewer and shopper we don’t like it. Live TV is so rare these days, we enjoy watching late-night home shopping to unwind before going to bed. We know this programming is soothing to the lonely or home-bound or ill.

On Facebrook, Steve pointed out that HSN, ShopHQ and the QVC spinoffs now all air rerun programming late night. But he noted that QVC had tried to do this in the early 1990s and it was a flop, and the initiative was stopped when sales dropped.

“Cutting the live overnight hours is a mistake … The customers are there and they have the money to spend,” Steve wrote. “They are more likely to buy from a live presentation.”

If QVC makes reruns overnight permanent, Steve predicted that its “downward spiral” will continue. And we have to agree with him.

Designer Louis Dell’Olio Steps Down As On-Air Rep For His QVC Line

October 6, 2019

Fashion designer Louis Dell’Olio, whose classic apparel has been a staple on QVC, will no longer doing the on-air presentations on his clothing line on the home shopping network.

Dell’Olio posted the news on Facebook last week, essentially saying it was getting more and more difficult for him to come to West Chester because of the loss of his wife, Jac, who often modeled his clothes on QVC.

The reaction from his fans was very understanding and positive, and Dell’Olio posted a second message on FB thanking everyone.

We wrote a post about Dell’Olio’s wife passing in late December 2017. It had a lot of meaning to us because our younger brother Jimmy had died around the same time that year, roughly a week after Jac passed away. The headline was something about heartbreak coming around the holidays.

In his FB posts Dell’Olio said it was quite a strain to make the six-plus hour round trip to QVC’s studio in all kinds of weather for nearly 20 years. He lamented having to stay at a local hotel alone, as it reminded him of his wife.

We found this line touching and amusing at the same time: “I will no longer have to eat at the Outback by myself, the only restaurant within miles of the hotel.”

We know Dell’Olio misses his wife and it must be sad to dine solo. And to be stuck eating at Outback? Oy!!!!!!

Dell’Olio wrote that Jennifer will be serving on the on-air spokesperson for his line now on QVC.

We wish him well and continued healing from his loss.

Sending Healing to Celebrity Stylist Michael O’Connor

September 9, 2019

Prayers for celebrity stylist and veteran home shopping vendor Michael O’Connor, who recently disclosed he has been diagnosed with prostate cancer.

We loved Michael when he was the Affinity Diamond rep on QVC, and we’ve enjoyed his stints on other nets like Jewelry Television and as the rep for Passport to Gold on HSN. He is charming and informative.

Michael said he has known for a year now that he has cancer, and at this point he has decided to take a more aggressive approach to his treatment, with surgery.

Wishing him health and happiness.

Combined QVC-HSN Sales Slip 1%, to $1.87 Billion, in Second Quarter

August 9, 2019

This is an interesting turn of events: Qurate Retail is no longer breaking out separate financial figures, such as sales, for QVC and HSN. And the nets have a new honcho.

Qurate, parent of the two top home shopping networks, reported its second-quarter earnings Thursday. And it only broke out info for QxH, its goofy name for the umbrella company that runs and oversees the two channels. So we don’t know, at least from the 2Q press release, how QVC did versus HSN, just the combined data for QxH.

So QxH saw its revenue dip 1%, from $1.9 billion to $1.874 billion, in the second quarter compared with the year-ago quarter.

QxH reported sales declines in apparel and jewelry, which were partially offset by gains primarily in accessories and electronics, according to Qurate’s press release.

Operating income margin contracted and adjusted OIBDA margin was flat, reflecting gross margin pressure mainly from higher fulfillment (freight and warehouse) expense, which was partially offset by higher product margins, if you can make any sense of that.

QxH also incurred higher bad debt and marketing expense, according to its parent. These factors were offset by lower TV distribution commissions and customer service expense.

Lower TV distribution commissions were due in part to the accounting treatment for certain renewed HSN carriage agreements, as well as renegotiated rates at HSN and growth in off-air sales. Operating income included higher amortization expense related to HSN carriage agreements.

Beginning in the third quarter last year, HSN began renewing TV carriage agreements with several distributors — meaning cable and satellite companies — which provided multiyear upfront payments that are amortized over the life of the agreements, versus its previous convention of expensing quarterly payments as incurred. This accounting change has a positive impact on QxH’s adjusted OIBDA with a corresponding increase in QxH’s amortization expense, which is neutral to operating income each period and cash neutral over the life of the agreements.

That’s too much accounting mumbo-jumbo for us, but maybe you can make sense of it.

And here’s the exciting statement from Qurate President and CEO Mike George.

“We made good strategic and operational progress, evidenced by the sequential improvement in revenue and adjusted OIBDA margin at QxH and the double-digit, year-over-year adjusted OIBDA growth at QVC International in constant currency,” George said.

“These gains were partially offset by deterioration at Zulily. We are encouraged by the resiliency of our businesses and our ability to generate high levels of adjusted OIBDA and free cash flow in a dynamic and highly competitive environment. We resumed share buybacks, repurchasing nearly 12 million shares at an average price per share of $12.88 following our last earnings call. Going forward, we remain focused on building on the collective strengths of QVC and HSN, realizing synergies and stabilizing Zulily.”

Qurate also said that it had appointed Leslie Ferraro, a former Walt Disney Co. executive, as president, QxH, effective Sept. 16.

A Cheeky Lynn Murphy on HSN, And Michael O’Connor

July 31, 2019

Thank God we don’t work as a host on a home shopping network, so we can walk around with wrinkles on our face and some sagging. That’s apparently not the case in the electronic retailing world, at least for female hosts.

Let us preface this by saying that we have seen ourselves on the small screen, and it amplifies every facial flaw in a horrifying manner. That said, we got a gander at HSN host Lynn Murphy this week on a Chaco Canyon show after not seeing her awhile on air.

She is a blonde beauty, but she didn’t look right to us. Either she had the worse makeup done in history that night, or she had some kind of filler put in her cheeks. It gave a very unnatural appearance.

But it was not as dramatic as the work that HSN host Connie Craig-Carroll had done. We know she is gone from the home shopping network now, but we think she was gorgeous natural, without a visit to any doctor’s office.

On another note, the Chaco Canyon show had one of the most beautiful turquoise necklaces we had ever seen. It was very, very long — to the waist — with many large turquoise stones. We knew it would cost a lot, but checked out the price. It was $3,000, and apparently sold out!

And on yet another note, former QVC Affinity Diamond rep and ex-Jewelry TV vendor Michael O’Connor has turned up on HSN, doing its Passage to Gold shows.

He’s a real pro and we enjoy seeing him.

QVC, HSN Parent To Report 2Q Earnings Aug. 7

July 14, 2019

The owner of QVC and HSN, Qurate Retail Inc., will post its second-quarter earnings Aug. 7, the company said last week.

Qurate President and CEO Mike George and Executive Chairman Greg Maffei will host a conference call to discuss results Aug. 8 at 8:30 a.m.

Following prepared remarks, the company will host a brief Q&A session during which management will accept questions regarding Qurate Retail.

The second-quarter press release and conference call may discuss Qurate Retail’s financial performance and outlook, as well as other forward looking matters.

Interested in listening in?

Call ReadyTalk at (800) 347-6311 or (323) 794-2094, passcode 3591272, at least 10 minutes prior to the call. Callers will need to be on a touch-tone telephone to ask questions. The conference administrator will provide instructions on how to use the polling feature.

In addition, the second quarter-earnings conference call will be broadcast live via the internet. All interested participants should visit the Qurate Retail website at http://www.qurateretail.com/events to register for the webcast.

Links to the press release and replays of the call will also be available on the Qurate Retail website. The conference call will be archived on the website for one year after appropriate filings have been made with the Securities and Exchange Commission.

Connie Craig-Carroll, Two Other Hosts Exit HSN

June 15, 2019

Today was apparently bloody Friday for HSN hosts, with three of them apparently getting pink slips under the network’s new ownership.

Connie Craig-Carroll, who has been a host for nearly 22 years, Robin Wall and Brett Chukerman are all exiting. They each posted the news individually on their Facebook pages.

It’s a pretty big shakeup, but perhaps not unexpected now that HSN is under the ownership of Qurate Retail, parent of QVC. We sympathize, especially with Craig-Carroll. When a company is looking to slash costs, it usually gives veteran employees who are on the top of the pay scale the can. It happened to us twice.

Craig-Carroll left a long goodbye. She pointed out that she had gotten married, had a baby and became a single mom during her tenure at the network, where she has worked since she was 27.

She said she is moving on to her next adventure and will be leaving HSN next month. Craig-Carroll asked people to post their favorite moments or products, and a bevy of HSN vendors lamented her exit.

Chukerman, who has been on HSN for eight years, said he will be departing the network next month as well.

Wall said she had met her husband at HSN nearly 25 years ago, but she has only been a host at the network for 10 years. Her last show is Saturday, June 15, from 4 a.m. to 7 a.m.

“God has always guided my path so I look forward to where it leads next,” she wrote.

Amen to that.

QVC Pulls Plug on Studio Tours, On-Site Shop and More Bonehead Moves

June 11, 2019

There’s so much change going on at QVC, HSN and Evine that it’s hard to keep up.

First of all, QVC is closing its Studio Store at its HQ in West Chester, Pennsylvania, and will no longer be offering tours of its studios there. We were at the HQ once, and at the store, a few years back when the home shopping network held a special event where customers got to meet many of its jewelry vendors.

From what we saw, the tours will end in August. There were several different types of tours, with an “All Access” version costing $100 a ticket.

Here’s what QVC.com has to say about its less pricey $10 “Backstage Pass” tour:

Since opening in the fall of 1997, QVC Studio Park in West Chester, PA, has become a popular destination for thousands of visitors interested in seeing live television at its best.

At this state-of-the-art broadcasting facility, guests will see and experience how QVC products are sourced, tested, brought to life on air, and delivered to millions of QVC customers. There are views into QVC’s more than 58,000 square feet of studio space where guests may be able to watch QVC programs in progress and may even catch a glimpse of a favorite host or guest!

It seems like the tours were great PR and branding for QVC, fostering even more customer loyalty. Said to see them go.

And this all isn’t just happening QVC. Qurate Retail, parent of both QVC and HSN, has apparently also decided not to renew the lease on HSN’s outlet store in Tampa, Florida. A customer posted on Facebook that she had just been to the Tampa shop and it had signs posted all over that it was closing.

We assume this is all part of corporate belt-tightening. But we find it hard to believe that these brick-and-mortar stores would have been that expensive to operate.

In another obvious cost-cutting measure, HSN will be airing taped rather than live broadcasts overnight. Since we often stay up until ridiculous hours when we should be in bed, we’ll miss those live shows where hosts sometimes got a little wacky. But we wouldn’t want to work those crappy overnight hours, so we guess the move is good for HSN employees.

On the Evine front, the No. 3 home shopping network is no longer a Today’s Top Value. It used to counter program, introducing its TTV at 10 p.m. while QVC and HSN would debut their’s at midnight.

Not sure if how this will work out for Evine. We haven’t had a chance to watch and see how it’s replaced its Top Value, but to us the old concept was a good way to drive shoppers to your channel at a set time every night. But what do we know?