Posts Tagged ‘HSN’

Bill Green To Rep Returning Technibond on HSN

July 16, 2018

Just a quick tidbit: Former HSN host Bill Green will now be acting as the permanent guess for shows featuring not only Sevilla Silver but the long-missing Technibond line at the No. 2 home shopping channel.

Technibond is a house-brand jewelry collection that typically features real gemstones but 14 carat gold-plated sterling silver.

Green trumpeted the news on Facebook, posting “Technibond Returns to HSN,” July 27, adding “Premiere All New” Sept 12.

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QVC, HSN Parent To Report 2Q Earnings Aug. 8

July 16, 2018

Qurate Retail Inc., the company that now owns both QVC and HSN, will announce its second-quarter earnings Aug. 8.

Qurate President and CEO Mike George and Executive Chairman Greg Maffei will host a conference call to discuss results at 11 a.m.

Following their canned remarks, the company will field questions from Wall Street analysts. During the call, George and Maffei may discuss the financial performance and outlook of the company, as well as other forward looking matters.

Please call ReadyTalk at (800) 289-0438 or (323) 994-2083, passcode 4555818, at least 10 minutes prior to the call.

In addition, the earnings conference call will be broadcast live via the Internet. All interested participants should visit the Qurate Retail website at http://ir.qurateretail.com/events.cfm to register for the web cast.

Links to the press release and replays of the call will also be available on the Qurate Retail website. The conference call will be archived on the website for one year after appropriate filings have been made with the SEC.

‘Amigo’ Deasy Leaving Evine, Wife Crowell Staying

June 26, 2018

It’s official: Paul Deasy, one of Evine’s Three Amigos, is leaving the home shopping network to go to HSN this fall. But his wife Judy Crowell is staying at the Minnesota channel.

Former home shopping host Deasy relayed the news in a live Facebook chat with his wife and fellow home shopping host/jewelry vendor Crowell this weekend.

Deasy and Crowell, if we recall correctly, have both appeared on QVC and HSN as well as Evine. And Crowell was also a vendor briefly for Jewelry Television. Then the couple came on-board Evine, the No. 3 home shopping venue. Deasy’s specialty was turquoise.

Deasy and veteran Evine jewelry vendors Chuck “Jersey Boy” Clemency and Michael Valitutti were the network’s Three Amigos. But Clemency said that moniker will be retired.

Deasy said that he has a few appearances coming up on Evine in early July.

Amazon Looms, New Evine Prez, Beekman Boys to HSN ?

June 23, 2018

Because of family and work duties, we haven’t had time to blog. But here’s playing some catch-up.

E-commerce behemoth Amazon dipped its toe into home shopping show it had, “Style Code Live.” It pulled the plug on that but has not given up.

GearBrain.com reported that Amazon has filed a patent for “a live online shopping service where viewers watch products being demonstrated and can buy them with a click of their mouse or tap of the screen.”

https://www.gearbrain.com/amazon-live-tv-shopping-patent-2579439933.html

Seems this is what will be part of a service called Amazon Live.

On another note, talk has surfaced again that those goat herders the Beekman Boys, who sell natural products created from the milk of the horned beasts, are heading to HSN after recently leaving Evine.

And speaking of Evine, we used to get all its press releases. No more. So this snuck by us earlier this month: The network has named a new president, Anne Martin-Vachon, who joins the company Aug. 1.

She will report to CEO Bob Rosenblatt. Chief Merchandising Officer Michael Henry and Chief Marketing Officer Nicole Ostoya will report to Martin-Vachon, who is coming from TSC – Today’s Shopping Choice, a division of Rogers Media.

The boilerplate on her says:

She spent the last two years there as president and is credited with the operational and sales turnaround of the company. Her expertise lies in cultivating a high-performing team, leading brand transformations that resonate with customers, the instinct to curate a product assortment that shoppers want, and keen attention to top-and-bottom-line growth – all with the customers’ experience at the center.

With passion, experience, and business savvy, Ms. Martin-Vachon is uniquely suited to lead Evine’s next chapter.

“Evine has now entered the third year of its three-year turn around,” said Rosenblatt. “Anne is the perfect fit to continue to grow our sales and merchandising organization and deliver on our strategy to grow both sales and profit this year. She has a great track record and brings a balance of creative and operational strength to the position. She also has the unique position to have strong partnerships already in place with many of the brands that are here at Evine, that also appear on TSC, and will be hitting the ground running.”

During her Canadian tenure, Ms. Martin-Vachon rebranded the company (from The Shopping Channel to TSC -Today’s Shopping Choice), grew the customer base, re-energized the merchandise portfolio, and improved the broadcast and digital content experience to deepen customer engagement. Operationally, she reorganized the company, simplified processes, focused on flawless execution to deliver a better end-to-end customer experience, transformed the digital marketing strategy, and reduced inventories by 30 percent.

“Ms. Martin-Vachon has been able to leverage her considerable experience over the last couple of years with the impressive work she has done with the TSC turnaround,” said Landel Hobbs Chairman of the Board at Evine. “Her results are a testament to her focus, growing sales and margin at TSC by double digits and delivering record results during her tenure there.”

“I love the multiplatform digital retail experience – this is my sweet spot,” said Anne Martin-Vachon, incoming President, Evine. “We are storytellers. The story of great brands told by expert storytellers, and that unique trust we create with our customer. Now, as I join the company, I am looking forward to shaping the exciting next chapter in the Evine story – it’s going to be a great one!”

Prior to her appointment as President of TSC, Ms. Martin-Vachon was Chief Merchandising, Planning and Programming officer at HSN, The Home Shopping Network.

Before joining HSN, Ms. Martin-Vachon held various executive positions in the consumer package goods and retail industry including Chief Marketing Officer at Nordstrom, Inc., a leading fashion specialty retailer, Chief Executive Officer at Lise Watier Cosmétiques, Inc., a Canadian-based beauty and skincare company, and Chief Marketing Officer at Bath & Bodyworks, LLC, which operates retail stores for personal care products.

Ms. Martin-Vachon began her career at the Procter & Gamble company where she spent more than 20 years in a variety of marketing and general management leadership positions across the company‘s portfolio of beauty, personal care and household brands.

Beekman Boys Bow Out Of Evine

June 3, 2018

The Beekman Boys, the Madison Avenue refugees who created a goat-farm empire, are leaving Evine. Their last show is Tuesday.

The couple, Josh Kilmer-Purcell and Brent Ridge, were popular vendors on No. 3 home shopping channel, selling bar soap made from goat milk and then expanding their line to include laundry soap and facial products.

Evine CEO Bob Rosenblatt announced the news during a first-quarter call with Wall Street analysts last week.

“Beekman launched on EVINE in 2015 and the EVINE team in collaboration with the Beekman 1802 brand brought the story of the brand’s founders to life for our viewers,” according to a transcript of the call from Seeking Alpha.

https://seekingalpha.com/article/4178102-evine-live-inc-evlv-ceo-bob-rosenblatt-q1-2018-results-earnings-call-transcript?part=single

“The brand grew on EVINE from a niche bath and body line to a full lifestyle brand,” he said. “We’re saddened to report that Beekman will be having their last show on EVINE in June, however, the whole EVINE team couldn’t be prouder of watching this brand grow over the last few years.”

We always appreciated them because they got laid off from their advertising jobs, like we got laid off from a newspaper during the Great Recession. But they chose a unique path, becoming goat farmers in Upstate New York.

Their Evine fans are lamenting their departures on Facebook.

Some were pissed.

“How about a sign that says ‘STOP,’ as in we are going to stop selling our products on Evine,” a not-so-hapy camper posted on the Beekman Boys FB page. “I received a notice from Evine today that there will be some final sell of your products and then they will no longer be selling Beekman 1802. I think we deserve an explanation as “neighbors” because right now, as people receive these notices, I think you will have a lot of angry neighbors. :-(”

The Boys were coy.

“Next week will be our last visit to Evine,” they responded. “We are unable to say more at the current time, but will provide more info as soon as we can.”

A little birdie told us that the Beekman Boys were previously on HSN, and that they may be heading back there.

We Are Not ‘Mentally Imbalanced,’ ‘Inebriated,’ Or ‘Desperate,’ But You Are Stupid, Forum Ladies

May 26, 2018

It’s time for a postmortem on the blog we wrote on the “Dos”-and-“Don’ts” e-mail sent out to all of HSN’s vendors by a not-so-tactful talent manager, Gordie.

https://homeshoppingista.wordpress.com/2018/05/20/hsn-bans-used-car-salesmen-yellers-and-hijackers-from-network/

First, thank you Page Six, the gossip column of the New York Post, for writing about the home-shopping brouhaha and eventually crediting us online for having the scoop. Several other outlets picked up the story, including AOL and The Blast.

https://pagesix.com/2018/05/22/hsn-stars-livid-over-execs-condescending-and-disrespectful-email/?utm_source=facebook_sitebuttons&utm_medium=site%20buttons&utm_campaign=site%20buttons

It was interesting to read reader reaction to the e-mail, on our blog, QVC forums and Facebook.

Some people said they totally agreed with some of Gordie’s criticisms and suggestions, like not shouting over the show host or no hard sells. But they thought, like many of the vendors who ended up being offended, that the issue should have been addressed privately to just those who the comments applied to.

Others said that HSN, (now owned by QVC, with this memo obviously trying to get the No. 2 in line with then No. 1’s standards), to crack the whip on its vendors was the pot calling the kettle black.

For example, these folks said that QVC vendors like Susan Graver should be read the riot act for shouting over hosts, etc.

We admit that many reporters are thin-skinned, but we don’t mind criticism that is simply a matter of having a different opinion on a topic than we do.

But some of the morons on the QVC community forum got our dander up, we guess because we haven’t seen such stupidity in a long while. One of the disgraced talent managers relatives must have been making some of the asinine remarks questioning the veracity of the memo and/or our blog,

Wrote one stupido about The Homeshoppingista blog, “To me this appears to be a publication by someone mentally imbalanced, inebriated and/or desperate.”

On some days, yes, but not at the time we wrote that juicy item! (That’s a joke, folks.)

If these chuckle heads had actually read the blog to the end, they would have seen that there was indeed an objectionable e-mail sent out, because HSN’s president put out his OWN email to vendors apologizing for Gordie’s e-mail.

That should have nailed the question of whether Gordie’s email was real or not. DUH!

And many thanks to the one wise woman who defended us on the forum. You go girlfriend.

HSN Bans ‘Used-Car Salesmen,’ ‘Yellers’ and ‘Hijackers’ From Network

May 20, 2018

Here is how NOT to make friends and influence vendors at a home shopping network: accuse them of acting like “used-car salesmen” and to knock off the “hard selling” and “in-your-face delivery.”

HSN vendors were roundly offended last week when they got a nasty mass e-mail from the channel’s talent manager that laid down the law, and the “Dos” and “Don’ts,” of their appearances on-air.

The “Don’ts” include not to “hijack” shows, talk over the hosts, talk about price or yell.

We guess these guidelines came down from on-high, namely from HSN’s new owner, QVC.

We’re posting the entire document. It’s an eye-popper, it’s long but please read it. It has vendors fuming. So much so that HSN’s new top honcho exec sent out an apology.

But some insiders say the first missive doesn’t bode well for the future of HSN, with some predicting that QVC will eventually fold it.

Here’s the e-mail:

Hello Everyone

For those who don’t know me, my name is Gordie Daniels and I am the talent manager for HSN. I wanted to take some time and go over some housekeeping issues and also give you an overview of our new direction. Over the next several weeks, you’ll be receiving an email from James Bridgers in regards to setting up a tape review with me. Please respond to his email because we are doing an on air talent reset with all HSN guest.

Effective immediately, no hard selling, period. I want everyone to take the used car salesman, in your face delivery and throw it out if this pertains to you. Moving forward, your presentation style needs to be conversational, authentic, real and engaging.

The host will be asking questions so please make sure that you know your product. This is a 3-way conversation between you, the host and her at home. I want you to have a conversation, so you need to balance this 3-way dance. Don’t ignore the host and don’t ignore her at home because she is still important.

Below, I have included some do’s and don’ts, so please take the time and read them, process this information. If you have any questions, my contact details are below.

Thanks
Gordie

HSN Do’s and Don’t’s

• Do – Let the host lead the presentation. This is their house and you are the guest so follow their lead.

• Do – Have a conversation. The host will ask you questions, so you need to listen, respond and engage. Again, this is a 3-way dance so you need to find that balance. Don’t ignore your host because that’s rude and sets a bad tone but don’t ignore her at home because she’s buying. It’s all about a more natural and engaging presentation.

• Do – Be authentic, warm, inviting and relatable. Connect with her through storytelling.

• Do – Paint the picture so that she can see how this product fits into her life. Give her examples, things she can compare it to. Utilize sense memory to work for you. That’s memory supported by your 5 senses. With sense memory, make her smell, taste, touch, hear and see all the ways that this product is for her.

• Do – Get rid of the hard sell. Your job is to explain the features and benefits of the product. You need to be a good storyteller, and make that connection with her at home. Create interesting demos that showcases the product and all of the wonderful things that it can do. Keep it simple. Why do I need this? Why is this better than what I have?

• Do – Act and carry yourself in a professional manner on and off air.

• Do – Research your product. Look at the reviews and see what types of questions or issue that are being brought up. What would you want to know if you were buying this product?

• Do – Listen and respond. You have to listen in order to respond and you can’t respond if you’re not listening. You have to pay attention to the host because they are going to lead the presentation and ask questions. I’ve looked at a lot of shows and the common theme is that, you don’t listen. You’re so concerned with getting your points out, that you‘re not listening which hurts the presentation. If the host ask you a question, answer the question. I see a lot of people ignore the host questions because you have your own agenda. Follow the direction of the host.

• Do – Slow down. When you are speeding through the presentation, a lot of the information gets lost because you’re trying to squeeze 30 minutes’ worth of information into a 10-minute presentation. Edit your demos, features and benefits to fit the time that you have.

• Do – Have fun and smile. Give her a reason to watch.

————————————————————————————

• Don’t – Talk over the host. I want to make sure that we are all clear on this one. Do not, talk over the host. When you and the host are talking at the same time, it doesn’t sound good and information gets lost. Follow the host lead.

• Don’t – Try and hijack the show. You are the guest and that is your role. Please be respectful and follow the host lead.

• Don’t – Talk price, flex pay or shipping. This is the job of the host so stay in your lane. If you are receiving a directive to do any of the above from an another source, please let me know so I can address. If you decide to do any of the above, then you and I will be having a conversation. Non Negotiable

• Don’t – Call for shots, B-Roll or models. Again, this is the role of the host so let them do their job and lead the presentation.

• Don’t – Talk about specs or details about the product that hasn’t been approved. I’m hearing a lot about unapproved specs and other product information. Please stick to what is approved.

• Don’t – Make false claims. Again, this is a new direction and we need to build credibility. When you make false claims, it hurts the company, the brand and you as the talent.

• Don’t yell. Talk to her not at her. This is a huge problem because it takes focus off of the product and shifts the focus to you.

One beauty-goods vendor was so steamed here is how she responded:

Gordie,

We have not met but I must tell in the 25 years in business I never received nor even seen a note as condescending and disrespectful as this. We take our partnership with HSN very seriously and are always open to critique and input. Everyone on this distribution list works tirelessly to get right that said partnership works both ways and this note to all of us does not represent the professionalism I would expect from my partner. We can discuss further whether this style is the right fit for XXXX.

HSN President Mike Fitzharris tried to smooth things over with an e-mail apology to vendors last Friday.

Yesterday, you received an email that should never have been sent. I am reaching out to let you know that we’ve taken action. It is not reflective of who we are, or our relationship with you, and we apologize.

As you know from our conversations, we will be taking steps over the coming weeks and months to refine and hone our on-air presentations. But this is collaborative work among you, our valued guests and vendors, and our hosts, TV and merchandising teams. We’ve always seen our work together as a partnership to deliver the best information to our customers and give her the important facts she needs to make a buying decision. That will never change.

Of course, this is not the kind of message I would want to send in a mass e-mail, but I wanted to communicate with you as quickly as possible. Please know that the lines of communication are open and if you have any questions, please do not hesitate to give me a call.

Best, Mike

Yes, best indeedy.

QVC Sales Up 3 Percent, HSN Down 9 Percent in 1Q

May 13, 2018

The owner of QVC and HSN now has a new name, Qurate Retail Inc., and the company reported first-quarter earnings last week. The bottom line on the bottom line is that QVC was up, and HSN was down.

QVC saw its revenue rise 3 percent, to $1.417 billion from $1.37 billion year-over year.

Not so good at HSN, where revenue dove 9 percent, to $509 million from $562 million. Guess Mindy Grossman made her exit to Weight Watchers and Oprah Winfrey just in time.

“We are pleased to continue our positive revenue performance at QVC and zulily,” Qurate President and CEO Mike George said in a statement.

“QVC US revenue grew revenue for the third consecutive quarter and QVC International continued its track record of growth,” he said. “ In addition, QVC and zulily posted solid new customer acquisition in the quarter, and QVC continued to extend its reach to developing platforms like Roku and Facebook Live and grow customer engagement. While HSN and Cornerstone results remain challenged, we are confident in our ability to turn around both businesses.”

QVC US realized year-over-year sales gains in all categories, except jewelry and electronics in the quarter. Operating income margin expansion reflects lower amortization as a result of the roll-off of purchase accounting amortization from Qurate Retail’s acquisition of QVC.

Qurate adopted new accounting standards in the quarter, and as a result QVC US has classified about $26 million of revenue from its private-label credit card program in net revenue for the three months ended March 31. Excluding the impact of this accounting adjustment, QVC US revenue grew 2 percent in the first quarter.

Here the sad news on HSN from the 1Q press release:

Although HSN’s results are only included in Qurate Retail’s results beginning Jan. 1, 2018, we believe a discussion of HSN’s stand-alone results compared to the prior year period promotes a better understanding of the overall results of its business.

HSN has reclassified certain costs between line items to conform with Qurate Retail’s reporting for ease of comparability for the periods presented.

In the first quarter, HSN revenue declined in all categories, except beauty.
Average selling price declined primarily driven by a product mix shift away from electronics, which typically carry higher price points. Return rate improved due to a continued positive trend in several categories.

The decline in operating income margin is primarily due to purchase accounting amortization and transaction related costs. Adjusted OIBDA margin declined primarily due to higher inbound and outbound shipping costs and deleveraging of fixed costs due to the decrease in net revenue, offset by higher product margins, lower personnel expenses driven by integration-related synergies and lower bad debt expense.

As a result of Qurate Retail’s adoption of ASC 606 (new accounting standards), HSN has classified approximately $4 million of revenue from its private-label credit card program in net revenue for the three months ended March 31, 2018.
Excluding the impact of this accounting adjustment, HSN revenue declined 10% in the first quarter of 2018.

QVC Honcho Made $7.7 Million Last Year

April 11, 2018

It’s that time of the year, proxy time, when we tear out our hair wishing we had become big company honchos rather than ink-stained wretches. So wanna guess how much the QVC bigwig Mike George raked in last year?

According to a filing with the SEC on Monday, last year the QVC president and CEO received $7.7 million in executive compensation, a big increase over his $5.4 million in 2016. In 2017 he had a base salary of $1.25 million, $4.3 million in stock awards, $2 million in non-equity incentive plan comp and a piddling $171,000 in other comp, chump change.

http://ir.libertyinteractive.com/secfiling.cfm?filingID=1047469-18-2656&CIK=1355096#A2235222ZPRE14A_HTM_H48

Here’s a bit about his employment arrangement:

On September 27, 2015, the compensation committee approved a new compensation arrangement with Michael A. George, the President and Chief Executive Officer of QVC. The arrangement provides for a five year employment term beginning December 16, 2015 and ending December 31, 2020, with an annual base salary of $1.25 million and an annual target cash bonus equal to 100% of Mr. George’s annual base salary.

The arrangement also provides Mr. George with the opportunity to earn annual performance-based equity incentive awards during the employment term, as described in more detail below. In connection with the approval of his compensation arrangement, Mr. George was granted the 2015 Term Options with respect to shares of QRTEA, also as described in more detail below. Mr. George’s compensation arrangement was memorialized in the George Employment Agreement executed on December 16, 2015.

Following its acquisition of HSN, Liberty Interactive Corp. is being renamed Qurate Retail Inc. It will hold a conference call to discuss its first-quarter results May 10 at 11 a.m.

Following prepared remarks, the company will host a brief Q&A session during which management will accept questions regarding Qurate.

The call will be broadcast live via the internet. All interested participants should visit the Qurate website at http://www.libertyinteractive.com/events to register for the webcast. Links to the press release and replays of the call will also be available on the Qurate website. The conference call will be archived on the website for one year after appropriate filings have been made with the SEC.

If They’re Wearing Extensions And You Know It Clap Your Hands

March 19, 2018

OK, raise your hand: Who’s tired of long hair extensions on home shopping hosts? We sure are.

The biggest offender as far as we’re concerned is HSN’s Shannon Smith, whose extensions seem pretty obvious and artificial to us. They don’t readily blend in with her real hair, in our opinion.

We anticipate we’ll get angry posts saying that it is her real hair, etc.

And there are a number of Evine and Jewelry Television hosts who are extensioned-out.