FDA Investigating WEN by Chaz Dean Complaints

Chaz Dean and his WEN hair care line are now on the radar of federal officials, after a sh-tload of complaints were filed regarding the QVC vendor’s conditioner-cleanser.

The Food and Drug Administration has announced that it is investigating the Left Coast hair stylist’s products, pointing out that it’s received more complaints about WEN than it’s ever received for any other hair-cleansing product. That’s a rather dubious distinction.

And WEN’s Sweet Almond Mint has caused the most problems.

We previously blogged about a class action lawsuit had been filed against Dean by disgruntled customers who claimed that his products were making their hair fall out.

Now the other shoe has dropped, with those complaints and others filed with the federales prompting the probe.

We don’t know if QVC will pull WEN from its inventory, but we know that it hasn’t posted the FDA’s announcement on its website yet.

We tried WEN once, but didn’t like it. The concept, as we understand it, was that WEN was a conditioner that was used to wash hair, rather than a harsh shampoo. But we use a ton of product on our hair to control the curl, and we just couldn’t buy the idea of not using a real shampoo to get that gunk out of it.

Many QVC customers swear by WEN, and some others complained about losing hair and having problems with their scalp after using it for long periods of time.

NPR reported that mediation of the class action suit began in Cali late last year.


Here is the lowdown:


Statement on FDA Investigation of WEN by Chaz Dean Cleansing Conditioners

The FDA is investigating reports of hair loss, hair breakage, balding, itching, and rash associated with the use of WEN by Chaz Dean Cleansing Conditioner products. While the FDA continues its investigation, consumers should be aware of reactions reported in association with the use of WEN by Chaz Dean Cleansing Conditioner products.

Consumers who experience a reaction after using WEN by Chaz Dean Cleansing Conditioner products should stop using the product and consult with their dermatologist or other health care provider.

The agency also urges consumers to report to FDA any reactions they may have experienced when using these products.

As of July 7, 2016, the FDA had received 127 adverse event reports directly from consumers about WEN by Chaz Dean Cleansing Conditioner products, the largest number of reports ever associated with any cosmetic hair cleansing product, including cleansing conditioners.

We also are investigating more than 21,000 complaints reported directly to Chaz Dean, Inc. and Guthy Renker, LLC that we learned of during inspections of manufacturing and distribution facilities.

The FDA has not yet determined a possible cause for the adverse events that have been reported, and today has called on the company to “provide any data that might help us to better understand the reports of hair loss associated with the use of WEN by Chaz Dean Cleansing Conditioner products.”

The FDA also has reached out to physicians and other health care providers asking them to notify their patients of hair loss and other complaints associated with the use of these products and to report adverse events to the agency.
The FDA will provide additional updates as new information becomes available.

The agency also posted a Q&A about WEN.


The FDA is informing consumers about reports of reactions associated with WEN by Chaz Dean Cleansing Conditioners. The following information describes what the FDA knows about these products, what we’ve done, what we can do, and what consumers can do if they have a reaction.

What kinds of reactions have people reported to the FDA?
People have primarily reported hair loss, hair breakage, balding, itching, and rash.

How many reports has the FDA received?

Up to July 7, 2016, the FDA has received 127 reports from consumers. When the FDA inspected the manufacturing and distribution facilities for these products, we learned that consumers had reported reactions in more than 21,000 complaints submitted to Chaz Dean, Inc. and Guthy Renker LLC, the companies that market and manufacture the products. The law does not require cosmetic companies to share their safety information, including consumer complaints, with the FDA, nor does the law require mandatory reporting of adverse events to the FDA.

Have these reports named specific varieties?

The reports all mention use of WEN by Chaz Dean Cleansing Conditioners, although some also mention using them along with other WEN products.

The product line includes several varieties of cleansing conditioners. Guthy Renker stated that since 2011, at least 66 percent of all reports specifically about hair loss have named the Sweet Almond Mint variety. The following varieties were named most often in reported reactions:

Sweet Almond Mint- 5,689 complaints
Lavender- 2,537 complaints
Pomegranate – 1,542 complaints

Does the FDA know what caused the reactions?

No. We don’t have enough information to determine the cause of these reactions. As stated above, the law does not require cosmetic companies to share their safety data or consumer complaints with the FDA.

The complaints that have come directly to the FDA have not provided enough information to determine why some consumers experienced reactions when they used these products.

What is the FDA doing about these reports?

On January 17, 2014, the FDA sent separate letters to owners and officials at Chaz Dean and Guthy Renker LLC. In the letter, the FDA asked for the following information:

Data on reports of hair loss and breakage
Manufacturing locations
What the firm had done to find out what caused hair loss and other reported problems
Quality control procedures for evaluating product ingredients
Any formulation changes that may relate to the reports.

The companies responded in writing on February 18, 2014. The responses they provided did not address the association between WEN by Chaz Dean Cleansing Conditioners and hair loss.

Since receiving the companies’ responses, we have conducted inspections of the manufacturing and distribution sites of WEN by Chaz Dean Cleansing Conditioners, and have had further discussions with the companies about safety data for their products, as well as what steps they have taken to address the complaints they have received. The FDA is in communication with the companies as part of an ongoing investigation.

What should consumers do if they have a reaction?

While the FDA continues this investigation, we are asking physicians and other health care providers to advise their patients about these reports and to contact the FDA if they have patients who have experienced such problems.

Additionally we encourage consumers to be cautious if using WEN by Chaz Dean Cleansing Conditioner products, especially if they notice problems such as hair loss, balding, itching, rash or other reactions. If you have a reaction, stop using the product and contact your health care provider. Then, please tell the FDA about the incident.

You can report a reaction online or by phone:

Contact the FDA’s MedWatch reporting system, either online or by phone at 1-800-FDA-1088. Contact your nearest FDA district office consumer complaint coordinator.

When you report your problem to the FDA, please provide as much detail as possible about the specific product you used and your reaction. The more we learn about WEN products and the reported problems, the better we can determine the cause and if the FDA can take action under the laws we enforce.

What kind of action can the FDA take?

The FDA can take action against cosmetics on the market that don’t comply with the law, including cosmetics that are adulterated or misbranded. In some cases we can work with the Department of Justice to seize a product, in order to keep it off the market. While we can’t order a recall of a cosmetic, we can request one and work with companies to make sure their recalls are effective.

However, even with what we know so far about this product, including the adverse events, we are unable to determine that the product does not comply with the law.

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7 Responses to “FDA Investigating WEN by Chaz Dean Complaints”

  1. Deedee Says:

    Although I like Chaz Dean as a person, I do not like Wen. It dirties the hair rather than cleans it. After using it for 2 weeks, my hair felt like it had been bathed in motor oil. Looked like it, too. Shampoo/conditioner combinations don’t work. You need to wash out the dirt and product, and then replenish with a moisturizing conditioner. NO OILS!!!!!
    PS I am a hairstylist, I know this.

    • Mary Says:

      I am a hairdresser as well, and agree with your entire post. You oil users out there, pay attention. It actually dries out the hair.
      And Wen, like all other shampoo/conditioner combos, does not work. An aside, it made one of my client’s hair thin out. I think it’s because of the heavy conditioners blocking the follicles. Without being cleansed, the hair is malnourished and falls out. After awhile the follicle dies and hair won’t grow from it.
      I also like Chaz; but his product is not healthy for hair.

    • Lovie Says:

      Ditto! Hair needs to be clarified (washed)!!! Shampoos that pile on oils and silicones choke the hair. Yeah it looks great for a while, then the hair eventually gets choked, dries out and breaks off. I learned that the hard way. Shampoo and conditioner need to be kept separate!

  2. Sara Says:

    Its the worst product ever. I mean really, if it messes up peoples plumbing, one can imagine what it is doing to the scalp/ He always looks like he fell into a tub of motor oil. I think he is going to have to come up with the monies on this lawsuit..

  3. Kate Says:

    I’m one of those who have had a bad experience with WEN. I think it’s the menthol. All I know is that rather than a nice tingle, my head felt like it was on fire when I used the product (I used Sweet Almond Mint). After one use, I tossed a 50.00 bottle in the trash.

  4. hls Says:

    I am amazed at the typos in this article. There is no such wen product called sweet almond “milk” It is Almond “mint” also there is no such thing as “left” coast. it is “west” coast.

  5. Debra Says:

    Weird. I’ve used this for about 10yrs, without any problems. I use either Fig or Green Tea. I dilute though, since it’s too thick to wash out and I live in Cali and we’re in a horrible drought. I’ve even used it on my dogs and cat–same stuff I use on me, without any problems. One thing, you have to also use the replenishing mist every day, to keep your hair from feeling dirty and keep it fresh. I think I remember reading, that the formula from QVC, is different than the Infomercial stuff.

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