Posts Tagged ‘Chaz Dean’

$26 Million Wen Settlement? No Prob For QVC

December 9, 2016

What’s wrong with this picture?

1. Chaz Dean’s Wen Hair Care and Guthy-Renker agree to pay a $26.25 million settlement over a class action suit that alleged the product was making customers’ hair fall out and putting scabs on their scalps.

https://homeshoppingista.wordpress.com/2016/12/07/qvc-notifies-wen-buyers-of-26-25-miilion-settlement/

2. QVC notified people who bought Wen from the network that they were entitled to seek part of that settlement money.

3. QVC offers a package of Wen products as its Friday Today’s Special.

http://www.qvc.com/A-D-WEN-by-Chaz-Dean-Set-of-5-CleansingCond-Kit-Auto-Delivery.product.A291562.html?sc=A291562-24HR&cm_sp=VIEWPOSITION-_-1-_-A291562&catentryImage=http://images.qvc.com/is/image/a/62/a291562.001?$uslarge$

QVC must be doing a hell of a business with Wen if it risks selling it despite all the complaints about it — and the settlement.

We don’t get it.

QVC Notifies Wen Buyers Of $26.25 MiIlion Settlement

December 7, 2016

How the hell did this story get by us: Chaz Dean’s Wen Hair Care and marketer Guthy-Renker have reached a $26.25 million settlement of a class action suit brought by consumers who alleged the product made them lose hair.

People magazine, of all places, on Nov. 7 wrote about the proposed settlement of the lawsuit filed against QVC vendor Dean. At that time, the publication said that a South Cali federal judge would have to approve the deal.

See the Hair Loss Photos Behind the Wen Haircare Lawsuit Settlement

Apparently the judge did OK it, because QVC customers who bought Wen from the home shopping network have received emails about the multi-million dollar settlement.

There are two tiers of those eligible for greenbacks: Some will get $25 and others — who alleged severe damage to their hair and scalps — are entitled to up to $20,000.

https://www.wenclasssettlement.com/

Despite the settlement, Wen says it did no wrong.

“Wen by Chaz Dean is safe and we continue to provide our hundreds of thousands of customers with the Wen by Chaz Dean products that they know and love.” the company said in a statement. “Since the process of litigation is time consuming and costly, we made a business decision to pursue a settlement and put this behind us so that we can focus on delivering quality products.”

This summer the Food and Drug Administration announced that it was launching an investigation of Wen after receiving 127 consumer complaints against the product.

Maybe The Troubled Brand On QVC Is WEN

August 8, 2016

Yesterday we came to the same conclusion as one of our Facebook friends about the product on QVC whose sales tanked in the second quarter: WEN by Chaz Dean.

We could be wrong, of course. But that’s our guess.

In one of our recent blogs, we quoted QVC CEO Mike George’s remarks from a 2Q earnings call with Wall Street analysts last week.

George said that one of the home shopping network’s products had seen its sales dip, according to a transcript of the call from Seeking Alpha.

http://seekingalpha.com/article/3996597-liberty-interactives-qvca-ceo-greg-maffei-q2-2016-results-earnings-call-transcript?auth_param=1cprs8:1bqa0jd:f0a01469fbb18e68747393411c7da499&uprof=53&dr=1

“Finally, one of our largest brands faced a significant drop-off in sales at QVC and other outlets, which did materially impact our overall results,” George said. “Now this particular issue is brand specific and not reflective of our overall consumer health.”

The WEN hair care products have run into a ton of trouble. Complaints from customers who lost hair after using WEN have filed a class-action suit against it, and the FDA is also investigating the complaints.

George said that the product that lost sales was sold at QVC and “other outlets,” and WEN is sold via infomercials as well as the Q.

Anyone have any more thoughts and guesses?

FDA Investigating WEN by Chaz Dean Complaints

July 27, 2016

Chaz Dean and his WEN hair care line are now on the radar of federal officials, after a sh-tload of complaints were filed regarding the QVC vendor’s conditioner-cleanser.

The Food and Drug Administration has announced that it is investigating the Left Coast hair stylist’s products, pointing out that it’s received more complaints about WEN than it’s ever received for any other hair-cleansing product. That’s a rather dubious distinction.

And WEN’s Sweet Almond Mint has caused the most problems.

We previously blogged about a class action lawsuit had been filed against Dean by disgruntled customers who claimed that his products were making their hair fall out.

Now the other shoe has dropped, with those complaints and others filed with the federales prompting the probe.

We don’t know if QVC will pull WEN from its inventory, but we know that it hasn’t posted the FDA’s announcement on its website yet.

We tried WEN once, but didn’t like it. The concept, as we understand it, was that WEN was a conditioner that was used to wash hair, rather than a harsh shampoo. But we use a ton of product on our hair to control the curl, and we just couldn’t buy the idea of not using a real shampoo to get that gunk out of it.

Many QVC customers swear by WEN, and some others complained about losing hair and having problems with their scalp after using it for long periods of time.

NPR reported that mediation of the class action suit began in Cali late last year.

http://www.npr.org/sections/health-shots/2016/07/25/486904436/problems-after-using-hair-conditioner-prompt-an-fda-warning

Here is the lowdown:

http://www.fda.gov/Cosmetics/ProductsIngredients/Products/ucm511626.htm

Statement on FDA Investigation of WEN by Chaz Dean Cleansing Conditioners

The FDA is investigating reports of hair loss, hair breakage, balding, itching, and rash associated with the use of WEN by Chaz Dean Cleansing Conditioner products. While the FDA continues its investigation, consumers should be aware of reactions reported in association with the use of WEN by Chaz Dean Cleansing Conditioner products.

Consumers who experience a reaction after using WEN by Chaz Dean Cleansing Conditioner products should stop using the product and consult with their dermatologist or other health care provider.

The agency also urges consumers to report to FDA any reactions they may have experienced when using these products.

As of July 7, 2016, the FDA had received 127 adverse event reports directly from consumers about WEN by Chaz Dean Cleansing Conditioner products, the largest number of reports ever associated with any cosmetic hair cleansing product, including cleansing conditioners.

We also are investigating more than 21,000 complaints reported directly to Chaz Dean, Inc. and Guthy Renker, LLC that we learned of during inspections of manufacturing and distribution facilities.

The FDA has not yet determined a possible cause for the adverse events that have been reported, and today has called on the company to “provide any data that might help us to better understand the reports of hair loss associated with the use of WEN by Chaz Dean Cleansing Conditioner products.”

The FDA also has reached out to physicians and other health care providers asking them to notify their patients of hair loss and other complaints associated with the use of these products and to report adverse events to the agency.
The FDA will provide additional updates as new information becomes available.

The agency also posted a Q&A about WEN.

http://www.fda.gov/Cosmetics/ProductsIngredients/Products/ucm511631.htm

The FDA is informing consumers about reports of reactions associated with WEN by Chaz Dean Cleansing Conditioners. The following information describes what the FDA knows about these products, what we’ve done, what we can do, and what consumers can do if they have a reaction.

What kinds of reactions have people reported to the FDA?
People have primarily reported hair loss, hair breakage, balding, itching, and rash.

How many reports has the FDA received?

Up to July 7, 2016, the FDA has received 127 reports from consumers. When the FDA inspected the manufacturing and distribution facilities for these products, we learned that consumers had reported reactions in more than 21,000 complaints submitted to Chaz Dean, Inc. and Guthy Renker LLC, the companies that market and manufacture the products. The law does not require cosmetic companies to share their safety information, including consumer complaints, with the FDA, nor does the law require mandatory reporting of adverse events to the FDA.

Have these reports named specific varieties?

The reports all mention use of WEN by Chaz Dean Cleansing Conditioners, although some also mention using them along with other WEN products.

The product line includes several varieties of cleansing conditioners. Guthy Renker stated that since 2011, at least 66 percent of all reports specifically about hair loss have named the Sweet Almond Mint variety. The following varieties were named most often in reported reactions:

Sweet Almond Mint- 5,689 complaints
Lavender- 2,537 complaints
Pomegranate – 1,542 complaints

Does the FDA know what caused the reactions?

No. We don’t have enough information to determine the cause of these reactions. As stated above, the law does not require cosmetic companies to share their safety data or consumer complaints with the FDA.

The complaints that have come directly to the FDA have not provided enough information to determine why some consumers experienced reactions when they used these products.

What is the FDA doing about these reports?

On January 17, 2014, the FDA sent separate letters to owners and officials at Chaz Dean and Guthy Renker LLC. In the letter, the FDA asked for the following information:

Data on reports of hair loss and breakage
Manufacturing locations
What the firm had done to find out what caused hair loss and other reported problems
Quality control procedures for evaluating product ingredients
Any formulation changes that may relate to the reports.

The companies responded in writing on February 18, 2014. The responses they provided did not address the association between WEN by Chaz Dean Cleansing Conditioners and hair loss.

Since receiving the companies’ responses, we have conducted inspections of the manufacturing and distribution sites of WEN by Chaz Dean Cleansing Conditioners, and have had further discussions with the companies about safety data for their products, as well as what steps they have taken to address the complaints they have received. The FDA is in communication with the companies as part of an ongoing investigation.

What should consumers do if they have a reaction?

While the FDA continues this investigation, we are asking physicians and other health care providers to advise their patients about these reports and to contact the FDA if they have patients who have experienced such problems.

Additionally we encourage consumers to be cautious if using WEN by Chaz Dean Cleansing Conditioner products, especially if they notice problems such as hair loss, balding, itching, rash or other reactions. If you have a reaction, stop using the product and contact your health care provider. Then, please tell the FDA about the incident.

You can report a reaction online or by phone:

Contact the FDA’s MedWatch reporting system, either online or by phone at 1-800-FDA-1088. Contact your nearest FDA district office consumer complaint coordinator.

When you report your problem to the FDA, please provide as much detail as possible about the specific product you used and your reaction. The more we learn about WEN products and the reported problems, the better we can determine the cause and if the FDA can take action under the laws we enforce.

What kind of action can the FDA take?

The FDA can take action against cosmetics on the market that don’t comply with the law, including cosmetics that are adulterated or misbranded. In some cases we can work with the Department of Justice to seize a product, in order to keep it off the market. While we can’t order a recall of a cosmetic, we can request one and work with companies to make sure their recalls are effective.

However, even with what we know so far about this product, including the adverse events, we are unable to determine that the product does not comply with the law.

QVC’s Chaz Dean Sued Over His WEN Hair Products

November 14, 2015

Celeb hair stylist Chaz Dean is being sued by a whole lot of gals over his WEN hair care products, which he peddles on QVC. The plaintiffs, an estimated 200 of them, charge that WEN made made them lose their hair and damaged their scalps.

The CBS station in LA did an update on the litigation, a class-action suit that an attorney claims involves people in 40 states.

http://losangeles.cbslocal.com/2015/11/10/celebrity-hairstylist-faces-lawsuit-after-customers-blame-product-for-hair-loss/

The lawsuit alleges that WEN has caused their hair to fall out and has irritated their scalps, according to CBS.

Dean boasts that his products are not traditional shampoos and cleansers, and the suit claims that’s the problem: That WEN is essentially just piling on conditioners, etc., on top of product already on the hair, not cleaning it.

The litigation, which names Dean and direct marketer Guthy-Renker, which hawks WEN in infomercials, gave CBS a statement.

We take great pride in the quality of our products and believe every product meets our high standards. We want all of our customers to have positive experiences with our products.

With well over 10 million WEN products shipped since 2008, our customers’ overwhelmingly positive response to WEN is a testament to the benefits it can deliver for its users. These benefits are reflected in consistently high rankings from independent consumer product sites as well.

Importantly, there is no scientific evidence to support any claim that our hair care products caused anyone to lose their hair. There are many reasons why individuals may lose their hair, all unrelated to WEN hair products. We intend to vigorously contest the allegations made against our products. And, we encourage any customer with any questions to contact us.

QVC, Cosmetic Executive Women Launching Charitable Cancer Beauty Initiative

April 23, 2013

QVC is partnering with Cosmetic Executive Women Thursday with a program whose net proceeds will benefit Cancer and Careers, a program of the CEW Foundation that supports men and women balancing work and cancer, the home shopping network said Monday.

The two-hour broadcast, “QVC and CEW Present Beauty with Benefits,” will feature more than 15 prestige beauty brands across categories and price points. It will air at 9 p.m. Thursday.

The event aims to will highlight the philanthropic efforts of the beauty industry while giving viewers a chance to support a worthy cause through a multiplatform shopping experience.

“From color cosmetics and fragrance to skin and hair care products, various products from select brands such as bareMinerals, tarte, StriVectin and Mally Beauty will be offered,” QVC said in its press release.

Laura Geller with fellow QVC vendor Suze Orman

Laura Geller with fellow QVC vendor Suze Orman

As added incentives, QVC is offering a gift with purchase that consists of beauty samples from participating brands, and shipping and handling will be offered at no charge.

“Beauty with Benefits reflects QVC’s ongoing commitment to support the success and wellness of women through the power of relationships,” QVC U.S. CEO Claire Watts said in a canned statement. “We’re thrilled to bring the beauty industry together to give consumers the opportunity to shop for a cause on April 25, while increasing awareness of the resources provided by Cancer and Careers.”

Throughout the evening, viewers will be informed of the impact each purchase can make in the lives of men and women affected by cancer. Unique content created for the show is scheduled to include inspiring segments featuring those who benefited from Cancer and Careers along with an interview with CEW President Carlotta Jacobson.

Plus, industry experts and QVC regulars, including Laura Geller, founder of Laura Geller Beauty and Chaz Dean, creator of WEN Hair and Body Care, will share beauty tips guaranteed to make everyone look and feel good.

“I am so pleased to see CEW and QVC coming together for the first ever Beauty with Benefits show,” Geller said in her canned statement. “As a longtime supporter of Cancer and Careers, I have always believed that if beauty companies could join efforts to give back, we could make a significant impact. It not only feels good to educate women on how they can look better, but it feels even more empowering when you know you are personally helping to make a difference.”

To build further awareness for Cancer and Careers and the broadcast, QVC will optimize its social media efforts through an Instagram campaign.

For the first 500 photos tagged with the hashtag #beautywithbenefits, QVC will make a donation to Cancer and Careers. QVC plans to promote the event through additional platforms including Facebook, Twitter, Pinterest and Google+.

Additionally, actress Regina King (love her in “Southland”) is supporting the initiative as the “QVC and CEW Present Beauty with Benefits” PSA spokesperson.

QVC Host Patti Reilly Bids A Teary Farewell, With People Still Asking ‘What’s Up With That?’

March 12, 2011

We came in on the tail end of Patti Reilly’s final show on QVC, and she has wiped tears from her eyes several times as we were watching.

She is going to need a truck to take home all the bouquets of flowers she’s gotten during her swan song.

She is now on the air with makeup queen Laura Geller, who she described as her best friend. The show is about to end.

“I’ve been crying here all night,” Geller told Reilly.

Patti Reilly (right) clowning around with Mally Roncal (far left) back in the day

Reilly, who looks pretty good in a cute grey vest and white ruffled shirt, has been taking calls from friends and even QVC vendor and shampoo pooh-pooher Chaz Dean, who told her, “You’re jumping ship! What’s up with that?”

That’s what a lot of people are wondering.

On Facebook a few days ago, Reilly seemed a little annoyed that fans keep asking why she is going.

She posted her answer Monday.

“Why am I leaving QVC?” she said. “I don’t want to look back 5 yrs from now w regret. I want to step thru a potential door of opportunity that I may have never known existed had I ‘played it safe.’ I’ve been praying for a new life & I believe this is part of the plan:) I am grateful for the years spent, but it’s simply time to move on.”

At the very end of Reilly’s last QVC show, hosts Lisa Robertson and Jacque Gonzales came out — and also got weepy –to say goodbye. Gonzales blubbered something about Reilly coming to her wedding that we didn’t quote catch.

“Thank you everybody, for watching me for 11 years,” Reilly said.

Ever-bubbly Mally Roncal, the red-carpet makeup artist, was also on Reilly’s final “Friday Night Beauty” show. In fact, Roncal created two products, a Highshine Liquid Lipstick Duo, just for Reilly.

“I had to take care of Miss Patti,” Roncal said. “You know Miss Patti Reilly, she is a sparkler, a firecracker.”

Geller, by the way, has now lost two of her good buddies at QVC. Host Lisa Mason, Geller neighbor in Manhattan, also exited this year. In fact, Mason and Geller are doing a meet-and-greet in Manhattan to promote Mason’s new book.

We’ve said it before and we’ll say it again: People seem to love or hate Patti. QVC customers are bantering back and forth on our blogs about her, which mentioned the fact that she had lost a lot of weight vey quickly, making some suspect she had some kind of surgery.

Host Lisa Mason, Totally Choking Up Twice, Bids QVC A Teary Farewell Tuesday

December 15, 2010

We almost started tearing up ourselves as we watched longtime QVC host Lisa Mason do her emotional final show — Diamonique, fittingly — on QVC Tuesday evening.

Mason also did the big reveal about her plans: She has written a book about God called “Big Life Lessons From That Still, Small Voice.” More on that later.

Ms. Mason got choked up and was literally speechless twice during her two-hour show: For a few moments when her fellow host, Jacque Gonzales, called in on-air to say goodbye, and when makeup vendor Laura Geller called in at the show’s finale.

Mason, clutching a tissue, couldn’t get a word out when Gonzales called in. There was a long silence until Mason composed herself and Gonzales spoke up.

“You are my mentor, and took me by the hand day by day and step by step,” Gonzales, tearful herself, told Mason.

Gonzales threatened to hop on a train to Manhattan and stalk Mason in her Upper East Side neighborhood.

“I love you,” Gonzales said.

“I love you too, sugar,” Southern belle Mason replied back.

Later on, Mason joked about her temporary loss of words. “Was it an awkward moment of silence?” she asked. Only if someone doesn’t have a heart, Lisa.

Then near the end of the show, Geller called in and Mason just put both her hands up on her face, covering her eyes, and didn’t say a word, she was so emotional. Geller spoke up and filled up the dead air, singing praise for Mason until the beloved host was able to speak.

“Stop crying, wipe those tears already,” Geller told her.

They apparently see a lot of each other, since Geller lives on 68th Street in the Big Apple and Mason and her husband Gino are on 76th.

“Girl, did you see I lost it?” Mason told fellow host Jane Treacy later in the show, referring to her emotional reaction when Geller called in.

Mason got weepy more than once, not just with Gonzales and Geller.

Lisa Mason bid QVC viewers a teary goodbye

There were plenty of other call-ins, including former QVC host Kathy Levine, skin care vendor Dr. Adrienne Denese, makeup vendor Mally Roncal, designer Louis Dell’Olio, Affinity Diamond expert Michael O’Connor and Chaz Dean.

QVC also aired clips of QVC hosts Dan Wheeler, Jayne Brown and Leah Williams saying their goodbyes to Mason.

Mason, who joined QVC in 1995, also offered a bit of advice to viewers.

“Find a way to bring happiness to your life,” she said. Amen to that!

QVC did Mason a kindness by flashing the home page for her new website, lisamason.org. We tried to get on the site after the show, but it was down. Maybe it crashed from the traffic from her fans.

Finally, Mason briefly talked about her book.

“It’s a great book, it’s not about me,” she said. “But it’s called ‘Big Life Lessons From That Still, Small Voice.’ It is about God and it’s coming out end of February. I’ll let you know where. And I want you to be there with me when we launch it. And it really is about how important God is to me and always will be. That will never, never, never vary in my life.”

Then Treacy and Wheeler come on the air with Mason, Wheeler handed Mason a bouquet of roses, and Treacy brought out a big cake that said “Best Wishes: We Will Miss You.”

For astrology buffs, Mason is a Capricorn born Dec. 28, which is also her wedding anniversary with Gino.

, ,,,

QVC Revs Up ‘Makeover Day’ To Support Dress For Success, With A $250,000 Donation As Well

May 18, 2010

We’ll be busy at a conference in Chicago Thursday, so we’re going to miss QVC’s National Makeover Day.

QVC’s 24-hour event is “geared toward helping its customers make over their homes, looks and lives,” according to the home shopping channel’s press release.

But we can’t make too much fun of it, since it’s all for a good cause. QVC is working with its vendors to raise awareness for Dress for Success Worldwide, an international non-profit dedicated to helping disadvantaged women achieve economic independence. All will be making a collective contribution of $250,000 to the organization.

As part of “National Makeover Day,” QVC is giving six women from Dress for Success personal life makeovers – including a beauty makeover from Bobbi Brown (our fellow Montclair, N.J., resident), a financial makeover from Suze Orman (who lives in Chester, N.J.) a hair makeover from Chaz Dean (we’re not impressed with his Wen product so far) and a fashion makeover from Bradley Bayou and Gretta Monahan.

“Dress for Success helps disadvantaged women create their own life makeovers,” Joi Gordon, CEO of Dress for Success Worldwid, said in a canned statement. “Thanks to QVC, on May 20 people across the country will meet six of our most incredible success stories – women who have changed their lives and now are poised to achieve their dreams.”

The transformations will be revealed live on QVC, with the experts sharing how QVC’s customers can achieve similar results from the comfort of their homes.

“We wanted to create a day devoted to helping women create positive change in their lives,” Claire Watts, QVC’s president of U.S. Commerce, said in a statement. “It’s not just about changing your look – it’s about changing your outlook. We are thrilled to join forces with our vendor community to raise awareness for Dress for Success. Over the years, the organization has impacted the lives of so many women. We’re honored we can play a part in helping them to continue these important transformations.”

QVC’s Red Carpet Party From L.A. Rocks With Stars Like Joan Collins, Nolan Miller’s Date

March 6, 2010

We came in late to watch QVC’s “The Buzz on the Red Carpet” from L.A. Friday night, and were surprised to see Patti Reilly in the West Chester studio.

We checked the online forums to see what we missed, and apparently the home shopping network had trouble getting its live feed from the Left Coast and Reilly had to fill in at the last minute until they got things fixed.

Anyway, we were pretty impressed with QVC’s celebrity-studded pre-Oscar event at the swank Four Seasons Hotel in Beverly Hills. Lisa Robertson was doing the selling, while Mary Beth Roe and Shawn Killinger were conducting celebrity interviews. Joan Collins, QVC vendor Nolan Miller’s date, and Tia Carrere were among those in the house.

A still drop-dead gorgeous (and fellow Northwestern alum) Cindy Crawford was hawking Meaningful Beauty products, and former entertainment-magazine show host Nancy O’Dell introduced her QVC fashion jewelry line.

“I’ve loved QVC for a long time,” O’Dell said.

QVC vendors Isaac Mizrahi, Rachel Zoe, Chaz Dean and Bruce Makowsky were also on the air.

The fun will continue Saturday night.