Posts Tagged ‘WEN’

$26 Million Wen Settlement? No Prob For QVC

December 9, 2016

What’s wrong with this picture?

1. Chaz Dean’s Wen Hair Care and Guthy-Renker agree to pay a $26.25 million settlement over a class action suit that alleged the product was making customers’ hair fall out and putting scabs on their scalps.

https://homeshoppingista.wordpress.com/2016/12/07/qvc-notifies-wen-buyers-of-26-25-miilion-settlement/

2. QVC notified people who bought Wen from the network that they were entitled to seek part of that settlement money.

3. QVC offers a package of Wen products as its Friday Today’s Special.

http://www.qvc.com/A-D-WEN-by-Chaz-Dean-Set-of-5-CleansingCond-Kit-Auto-Delivery.product.A291562.html?sc=A291562-24HR&cm_sp=VIEWPOSITION-_-1-_-A291562&catentryImage=http://images.qvc.com/is/image/a/62/a291562.001?$uslarge$

QVC must be doing a hell of a business with Wen if it risks selling it despite all the complaints about it — and the settlement.

We don’t get it.

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QVC Notifies Wen Buyers Of $26.25 MiIlion Settlement

December 7, 2016

How the hell did this story get by us: Chaz Dean’s Wen Hair Care and marketer Guthy-Renker have reached a $26.25 million settlement of a class action suit brought by consumers who alleged the product made them lose hair.

People magazine, of all places, on Nov. 7 wrote about the proposed settlement of the lawsuit filed against QVC vendor Dean. At that time, the publication said that a South Cali federal judge would have to approve the deal.

See the Hair Loss Photos Behind the Wen Haircare Lawsuit Settlement

Apparently the judge did OK it, because QVC customers who bought Wen from the home shopping network have received emails about the multi-million dollar settlement.

There are two tiers of those eligible for greenbacks: Some will get $25 and others — who alleged severe damage to their hair and scalps — are entitled to up to $20,000.

https://www.wenclasssettlement.com/

Despite the settlement, Wen says it did no wrong.

“Wen by Chaz Dean is safe and we continue to provide our hundreds of thousands of customers with the Wen by Chaz Dean products that they know and love.” the company said in a statement. “Since the process of litigation is time consuming and costly, we made a business decision to pursue a settlement and put this behind us so that we can focus on delivering quality products.”

This summer the Food and Drug Administration announced that it was launching an investigation of Wen after receiving 127 consumer complaints against the product.

Maybe The Troubled Brand On QVC Is WEN

August 8, 2016

Yesterday we came to the same conclusion as one of our Facebook friends about the product on QVC whose sales tanked in the second quarter: WEN by Chaz Dean.

We could be wrong, of course. But that’s our guess.

In one of our recent blogs, we quoted QVC CEO Mike George’s remarks from a 2Q earnings call with Wall Street analysts last week.

George said that one of the home shopping network’s products had seen its sales dip, according to a transcript of the call from Seeking Alpha.

http://seekingalpha.com/article/3996597-liberty-interactives-qvca-ceo-greg-maffei-q2-2016-results-earnings-call-transcript?auth_param=1cprs8:1bqa0jd:f0a01469fbb18e68747393411c7da499&uprof=53&dr=1

“Finally, one of our largest brands faced a significant drop-off in sales at QVC and other outlets, which did materially impact our overall results,” George said. “Now this particular issue is brand specific and not reflective of our overall consumer health.”

The WEN hair care products have run into a ton of trouble. Complaints from customers who lost hair after using WEN have filed a class-action suit against it, and the FDA is also investigating the complaints.

George said that the product that lost sales was sold at QVC and “other outlets,” and WEN is sold via infomercials as well as the Q.

Anyone have any more thoughts and guesses?

QVC’s Chaz Dean Sued Over His WEN Hair Products

November 14, 2015

Celeb hair stylist Chaz Dean is being sued by a whole lot of gals over his WEN hair care products, which he peddles on QVC. The plaintiffs, an estimated 200 of them, charge that WEN made made them lose their hair and damaged their scalps.

The CBS station in LA did an update on the litigation, a class-action suit that an attorney claims involves people in 40 states.

http://losangeles.cbslocal.com/2015/11/10/celebrity-hairstylist-faces-lawsuit-after-customers-blame-product-for-hair-loss/

The lawsuit alleges that WEN has caused their hair to fall out and has irritated their scalps, according to CBS.

Dean boasts that his products are not traditional shampoos and cleansers, and the suit claims that’s the problem: That WEN is essentially just piling on conditioners, etc., on top of product already on the hair, not cleaning it.

The litigation, which names Dean and direct marketer Guthy-Renker, which hawks WEN in infomercials, gave CBS a statement.

We take great pride in the quality of our products and believe every product meets our high standards. We want all of our customers to have positive experiences with our products.

With well over 10 million WEN products shipped since 2008, our customers’ overwhelmingly positive response to WEN is a testament to the benefits it can deliver for its users. These benefits are reflected in consistently high rankings from independent consumer product sites as well.

Importantly, there is no scientific evidence to support any claim that our hair care products caused anyone to lose their hair. There are many reasons why individuals may lose their hair, all unrelated to WEN hair products. We intend to vigorously contest the allegations made against our products. And, we encourage any customer with any questions to contact us.

Mally And Beauty Products Thrive On QVC

August 9, 2013

The New York Times apparently just discovered that QVC sells cosmetics, and the paper’s Thursday Style section did a story on this news-making  development, headlined “Telling Stories, Selling Beauty,”

http://www.nytimes.com/2013/08/08/fashion/telling-stories-selling-beauty.html?ref=todayspaper

Much of the article focused on QVC beauty vendor and unspeakably bubbly Mally Roncal, she of the lion-like mane of gorgeous hair. The Times described her as “all flouncy hair and eyelashes.”

We swear by her mascara, by the way.

The reporter was at QVC’s headquarters in PA to see Mally and host Albany Irvin pitch Mally’s makeup line. QVC tells us that Mally does makeup for celebs, but never names who they are. The Times does. Beyonce and Jennifer Lopez are among Mally’s clients.

Mally Roncal and friend

Mally Roncal and friend

Here are some things The Times tells us about QVC’s beauty business:

1. Mally Beauty, based in Baltimore, has sold more than 7 million units.

2. Beauty accounts for 16 percent of QVC’s business, an increase from 9 percent in 2003.

3. QVC has sold $5 billion in beauty products around the world since 2009.

4. QVC’s customers are 83 percent female.

5. QVC’s Top 5 beauty vendors are Philosophy, Mally Beauty, WEN Hair Care, Bare Escentuals and Perricone MD.

6. QVC constructed a new set for beauty shows.

HSN got a brief plug in the story, for selling cosmetics from Urban Decay and fragrances from stars such as Mary J. Blige.

QVC, Cosmetic Executive Women Launching Charitable Cancer Beauty Initiative

April 23, 2013

QVC is partnering with Cosmetic Executive Women Thursday with a program whose net proceeds will benefit Cancer and Careers, a program of the CEW Foundation that supports men and women balancing work and cancer, the home shopping network said Monday.

The two-hour broadcast, “QVC and CEW Present Beauty with Benefits,” will feature more than 15 prestige beauty brands across categories and price points. It will air at 9 p.m. Thursday.

The event aims to will highlight the philanthropic efforts of the beauty industry while giving viewers a chance to support a worthy cause through a multiplatform shopping experience.

“From color cosmetics and fragrance to skin and hair care products, various products from select brands such as bareMinerals, tarte, StriVectin and Mally Beauty will be offered,” QVC said in its press release.

Laura Geller with fellow QVC vendor Suze Orman

Laura Geller with fellow QVC vendor Suze Orman

As added incentives, QVC is offering a gift with purchase that consists of beauty samples from participating brands, and shipping and handling will be offered at no charge.

“Beauty with Benefits reflects QVC’s ongoing commitment to support the success and wellness of women through the power of relationships,” QVC U.S. CEO Claire Watts said in a canned statement. “We’re thrilled to bring the beauty industry together to give consumers the opportunity to shop for a cause on April 25, while increasing awareness of the resources provided by Cancer and Careers.”

Throughout the evening, viewers will be informed of the impact each purchase can make in the lives of men and women affected by cancer. Unique content created for the show is scheduled to include inspiring segments featuring those who benefited from Cancer and Careers along with an interview with CEW President Carlotta Jacobson.

Plus, industry experts and QVC regulars, including Laura Geller, founder of Laura Geller Beauty and Chaz Dean, creator of WEN Hair and Body Care, will share beauty tips guaranteed to make everyone look and feel good.

“I am so pleased to see CEW and QVC coming together for the first ever Beauty with Benefits show,” Geller said in her canned statement. “As a longtime supporter of Cancer and Careers, I have always believed that if beauty companies could join efforts to give back, we could make a significant impact. It not only feels good to educate women on how they can look better, but it feels even more empowering when you know you are personally helping to make a difference.”

To build further awareness for Cancer and Careers and the broadcast, QVC will optimize its social media efforts through an Instagram campaign.

For the first 500 photos tagged with the hashtag #beautywithbenefits, QVC will make a donation to Cancer and Careers. QVC plans to promote the event through additional platforms including Facebook, Twitter, Pinterest and Google+.

Additionally, actress Regina King (love her in “Southland”) is supporting the initiative as the “QVC and CEW Present Beauty with Benefits” PSA spokesperson.