In the New York metro area, we call this chutzpah. We don’t know what they call it in Minnesota, where ShopNBC is based.
In June, we blogged about ShopNBC sending us a warning letter, threatening to cut off our account for returning too many items.
Yes folks, despite the claim by all the home shopping networks that they have a no-questions-asked, 30-day money-back guarantee, customers get booted for allegedly returning too many items.
We have gotten the warning from both QVC and ShopNBC, with the No. 3 home shopping channel being the latest to crack the whip. Our return rate is over 50 percent there.
“Please be advised that if we are not able to meet your expectations in shopping with ShopNBC and your return rates do not reduce, we may regretfully need to take further steps including closing your account in the future,” ShopNBC said. “We will contact you in advance if that step is taken.
So we decided we won’t be ordering any merchandise, i.e. jewelry, from ShopNBC any more.
So what happened? Last Friday, ShopNBC sent us an email saying, “It’s not the same without you!”
It told us to “come on in” to enjoy six Value Pays, and sign up for the ShopNBC credit card.
ShopNBC, and honcho Keith Stewart, you are “without” us because you threatened us. We will never return too many items again, because we will not be buying any items from you again. Stick that in your pipe and smoke it.
We are about to send back designer Deb Guyot’s Herkimer diamond necklace, a TS last week from HSN. It totally underwhelmed us.
We guess we’ll be getting a warning letter from HSN soon.