Posts Tagged ‘safety hazard’

QVC, Give Your Customers A Refund For Their Potentially Hazardous Christmas Trees

November 10, 2012

We got an official response this week from QVC about the warning calls and emails that the home shopping network has sent out regarding safety problems with one of its Bethlehem Christmas trees.

It is basically a repeat of the message that QVC has sent to its customers, which we already posted.

Here it is:

There have been customer reports of electrical failures associated with certain models of the 6.5′ and 7.5′ Bethlehem Lights Scottsdale Tree with Never Fail Lights (H191953 and H191954), including customer reports of melted switches and two customer reports of fire.

Because the safety of our customers is our primary concern, we’ve instructed customers not to use this item, even if it’s been used without incident, and to await further instructions from QVC within 10 days. We have informed our supplier of the issue, and we will be reaching out to our customers shortly with further instructions.

We have had about 20 posts from QVC customers who bought the tree and got the warning. They are not happy campers, and we don’t blame them.

They contend that QVC should just give them a refund for the tree, which cost in the neighborhood of $500. And they don’t want to have to ship the trees back to QVC, which we can’t blame them for.

QVC says it is working with the trees’ manufacturer to find a solution to the safety issue. Not good enough.

We agree with the folks who have posted comments here: QVC should just bite the bullet and refund money to its customers for trees that may pose a safety hazard.

QVC Customer Says She Got Safety Warning Call About Bethlehem Christmas Tree

November 4, 2012

Is there a problem with one of the artificial Christmas trees that QVC sold last year? There is, according to a customer of the No. 1 home shopping network.

A woman from the Left Coast told us that this weekend she got a robocall from QVC about a Bethlehem Lights Scottsdale Neverfail Christmas tree that she purchased last September last year. It was a 7.5-foot tree, item No. H191956, for $458.

The message warned that there was an apparent safety issue with that particular type of tree, in terms of a potential fire hazard or the tree melting. The customer was advised not to use the tree, even if it hadn’t caused any problems in the past.

The message also told the woman that she would be receiving further instructions within the next 10 days.

“It was all very ‘Mission Impossible,'” the customer told us. “I paid nearly $500 for that tree, so I’m crossing my fingers they’ll figure out a way to fix this, because I certainly can’t afford to go spending that again on another tree this year. It’s so heavy I can’t even lift it, and the idea of shipping it back is stressing me out.”

We checked the recall list on QVC.com, and the tree isn’t listed there. We also checked the recall section of the Consumer Product Safety Commission’s website, and the tree wasn’t on there, either.

We’ve emailed QVC’s media relations department to see what’s going on.

We don’t want to alarm anyone about their artificial trees ordered from QVC. Maybe someone was pulling a Halloween prank with that robocall. But we would like to get to the bottom of this.

Has anyone else gotten this call?