Posts Tagged ‘refunds’

QVC, Give Your Customers A Refund For Their Potentially Hazardous Christmas Trees

November 10, 2012

We got an official response this week from QVC about the warning calls and emails that the home shopping network has sent out regarding safety problems with one of its Bethlehem Christmas trees.

It is basically a repeat of the message that QVC has sent to its customers, which we already posted.

Here it is:

There have been customer reports of electrical failures associated with certain models of the 6.5′ and 7.5′ Bethlehem Lights Scottsdale Tree with Never Fail Lights (H191953 and H191954), including customer reports of melted switches and two customer reports of fire.

Because the safety of our customers is our primary concern, we’ve instructed customers not to use this item, even if it’s been used without incident, and to await further instructions from QVC within 10 days. We have informed our supplier of the issue, and we will be reaching out to our customers shortly with further instructions.

We have had about 20 posts from QVC customers who bought the tree and got the warning. They are not happy campers, and we don’t blame them.

They contend that QVC should just give them a refund for the tree, which cost in the neighborhood of $500. And they don’t want to have to ship the trees back to QVC, which we can’t blame them for.

QVC says it is working with the trees’ manufacturer to find a solution to the safety issue. Not good enough.

We agree with the folks who have posted comments here: QVC should just bite the bullet and refund money to its customers for trees that may pose a safety hazard.