Posts Tagged ‘operations’

HSN Names Rob Solomon Executive Vice President Of Operations

March 12, 2010

HSN has promoted Rob Solomon to the post of executive vice president of operations. He will also be a member of HSN’s executive committee, reporting directly to HSN CEO Mindy Grossman.

In his new position, Solomon will be responsible for overseeing sales and services, fulfillment, IT, supply chain operations and quality control.

Solomon joined HSN as senior vice president of customer care in 2004. Under his direction, HSN established new standards in the industry for a flexible workforce through its innovative Work-at-Home program, which eliminated HSN’s need for offshore call centers and greatly improved the overall customer experience.

“Rob has been instrumental in raising customer service levels at our customer sales and service centers. Under his leadership, last year HSN ranked No. 7 out of the Top 10 retailers – the highest ranking ever for the company – in customer service, according to the 2009 Annual NRF Foundation/American Express Customer’s Choice Survey,” Grossman said in a canned statement. “Providing exemplary customer service remains a top priority for HSN, and we look forward to further enhancing our world class consumer experience.”

Prior to joining HSN, Solomon worked at Ticketmaster, serving as executive vice president of contact centers and retail locations. He was responsible for the integration of call center operations for TicketMaster’s diverse businesses. Before being appointed executive vice president in 2000, Solomon was the company’s vice president of call center operations, where he was responsible for 13 U.S. call centers with over 3,000 teleservice representation.

Solomon also held senior positions with Electronic Processing Source and Continental Guest Services in New York.

He graduated with a Bachelor of Science Management degree from Pepperdine University.

ShopNBC Hires QVC Alum Bill McGrath As Vice President Of Quality Assurance

January 12, 2010

Bill McGrath

ShopNBC Tuesday named Bill McGrath, a 19-year home shopping veteran, vice president of quality assurance.

With nearly two decades of experience in the multi-channel retailing industry, McGrath is an operations and financial executive with global leadership experience, product quality assurance, and global sourcing, ShopNBC said in a press release.

“I am excited to be part of such a dynamic company,” McGrath said in a prepared statement. “ShopNBC represents the future of our industry, and I am looking forward to leveraging my expertise to further enhance its high-quality commitment to the customer.”

Most recently, McGrath served as vice president of global sourcing operations and finance at QVC. During his tenure at QVC, he also served as vice president of corporate quality assurance and quality control; vice president merchandise operations and inventory control; vice president of market research and sales analysis; and director of financial planning and analysis.

Prior to QVC, McGrath held a variety of leadership positions at Subaru of America and Arthur Andersen. He holds an MBA from Drexel University.

“We are thrilled about Bill joining ShopNBC and becoming an important contributor to our organization as we strive to be world class in quality,” Mike Murray, ShopNBC senior vice president of operations, said in a prepared statement.

“Bill brings a wealth of product quality experience and supply chain expertise — from vendor manufacturing through custom
consumer packaging — that spans all our product categories and beyond,” Murray said. “His commitment to excellence and building strong partnerships will benefit our vendors, product offerings, and customers. We look forward to his impact on our efforts to continue lowering transactional costs while improving the customer experience.”