Posts Tagged ‘Louis Dell’Olio’

Jewelry Designer Barbara Bixby Will Be A No-Show At QVC

November 6, 2019

Another veteran QVC vendor has decided to no longer make that long, lonely ride to West Chester to do on-air product presentations.

You won’t be seeing jewelry designer Barbara Bixby, whose creations are divine, on the Q any more. We found out about it not via Barbara, but through a third-person Facebook post on “Barbara Bixby Designs.”

The post said “Deciding not to do on-air presentations at QVC was one of the hardest decisions she has ever had to make but after 20 years it was time to do the things that is also passionate about as well as continuing with her jewelry.”

The post said Barbara will continue to sell her creations on as well as

Recently fashion designer Louis Dell’Olio, who lost his wife and sometime-QVC model to cancer a few years back, also announced that he would no longer be doing on-air presentations.

We don’t blame these folks for not wanting to trek to QVC. We did it once, and it is a hike. But we enjoy listening to creators, especially people like Barbara, explain the inspiration for their work.

And with this development, we quite frankly wonder how long Barbara’s jewelry will continue to be sold on QVC.

Designer Louis Dell’Olio Steps Down As On-Air Rep For His QVC Line

October 6, 2019

Fashion designer Louis Dell’Olio, whose classic apparel has been a staple on QVC, will no longer doing the on-air presentations on his clothing line on the home shopping network.

Dell’Olio posted the news on Facebook last week, essentially saying it was getting more and more difficult for him to come to West Chester because of the loss of his wife, Jac, who often modeled his clothes on QVC.

The reaction from his fans was very understanding and positive, and Dell’Olio posted a second message on FB thanking everyone.

We wrote a post about Dell’Olio’s wife passing in late December 2017. It had a lot of meaning to us because our younger brother Jimmy had died around the same time that year, roughly a week after Jac passed away. The headline was something about heartbreak coming around the holidays.

In his FB posts Dell’Olio said it was quite a strain to make the six-plus hour round trip to QVC’s studio in all kinds of weather for nearly 20 years. He lamented having to stay at a local hotel alone, as it reminded him of his wife.

We found this line touching and amusing at the same time: “I will no longer have to eat at the Outback by myself, the only restaurant within miles of the hotel.”

We know Dell’Olio misses his wife and it must be sad to dine solo. And to be stuck eating at Outback? Oy!!!!!!

Dell’Olio wrote that Jennifer will be serving on the on-air spokesperson for his line now on QVC.

We wish him well and continued healing from his loss.

QVC Designer Louis Dell’Olio’s Wife Dies

December 27, 2017

Why do the holidays so often come with such heartbreak?

We lost our younger brother Jimmy on Dec. 20. His wake and funeral service are this week. And yesterday we learned that fashion designer Louis Dell’Olio, a QVC vendor, lost his beloved wife Jac earlier this month to cancer.

Jac had a career as a model, and she often accompanied Dell’Olio to QVC to model his fashions. This elegant lady was well known to the home shopping network’s customers.

Dell’Olio wrote a stirring blog about Jac’s death on his blog, which offers the sad details about her death and the joy of their life together. He can best tell that story.

He said they made a decision not to announce that she had passed until after Christmas.

There were hundreds of condolences from QVC hosts and customers on various Facebook pages regarding her death.

Dell’Olio posted this message on Jac’s FB page.

“To all of Jac’s dear friends, and I know she did consider you all her friends, it is with a broken heart that I must give you this very sad news. My Love, my Jac has passed away, and is now in the arms of her loving Mommy. I can only hope and pray that the time will come that she will be in my arms again. Thank you all for being so kind and caring to the love of my life … My Jac, with love, Louis Dell’Olio.”

Many condolences.

Host Lisa Mason, Totally Choking Up Twice, Bids QVC A Teary Farewell Tuesday

December 15, 2010

We almost started tearing up ourselves as we watched longtime QVC host Lisa Mason do her emotional final show — Diamonique, fittingly — on QVC Tuesday evening.

Mason also did the big reveal about her plans: She has written a book about God called “Big Life Lessons From That Still, Small Voice.” More on that later.

Ms. Mason got choked up and was literally speechless twice during her two-hour show: For a few moments when her fellow host, Jacque Gonzales, called in on-air to say goodbye, and when makeup vendor Laura Geller called in at the show’s finale.

Mason, clutching a tissue, couldn’t get a word out when Gonzales called in. There was a long silence until Mason composed herself and Gonzales spoke up.

“You are my mentor, and took me by the hand day by day and step by step,” Gonzales, tearful herself, told Mason.

Gonzales threatened to hop on a train to Manhattan and stalk Mason in her Upper East Side neighborhood.

“I love you,” Gonzales said.

“I love you too, sugar,” Southern belle Mason replied back.

Later on, Mason joked about her temporary loss of words. “Was it an awkward moment of silence?” she asked. Only if someone doesn’t have a heart, Lisa.

Then near the end of the show, Geller called in and Mason just put both her hands up on her face, covering her eyes, and didn’t say a word, she was so emotional. Geller spoke up and filled up the dead air, singing praise for Mason until the beloved host was able to speak.

“Stop crying, wipe those tears already,” Geller told her.

They apparently see a lot of each other, since Geller lives on 68th Street in the Big Apple and Mason and her husband Gino are on 76th.

“Girl, did you see I lost it?” Mason told fellow host Jane Treacy later in the show, referring to her emotional reaction when Geller called in.

Mason got weepy more than once, not just with Gonzales and Geller.

Lisa Mason bid QVC viewers a teary goodbye

There were plenty of other call-ins, including former QVC host Kathy Levine, skin care vendor Dr. Adrienne Denese, makeup vendor Mally Roncal, designer Louis Dell’Olio, Affinity Diamond expert Michael O’Connor and Chaz Dean.

QVC also aired clips of QVC hosts Dan Wheeler, Jayne Brown and Leah Williams saying their goodbyes to Mason.

Mason, who joined QVC in 1995, also offered a bit of advice to viewers.

“Find a way to bring happiness to your life,” she said. Amen to that!

QVC did Mason a kindness by flashing the home page for her new website, We tried to get on the site after the show, but it was down. Maybe it crashed from the traffic from her fans.

Finally, Mason briefly talked about her book.

“It’s a great book, it’s not about me,” she said. “But it’s called ‘Big Life Lessons From That Still, Small Voice.’ It is about God and it’s coming out end of February. I’ll let you know where. And I want you to be there with me when we launch it. And it really is about how important God is to me and always will be. That will never, never, never vary in my life.”

Then Treacy and Wheeler come on the air with Mason, Wheeler handed Mason a bouquet of roses, and Treacy brought out a big cake that said “Best Wishes: We Will Miss You.”

For astrology buffs, Mason is a Capricorn born Dec. 28, which is also her wedding anniversary with Gino.

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Why No Mention, Or Questions About, The Louis Dell’Olio Brouhaha On QVC Parent’s First-Quarter Call?

May 7, 2010

QVC president and CEO Mike George

Well, we just listened to the Liberty Media first-quarter earnings call, since it is the parent of QVC. We were hoping — silly gooses that we are — that the battle over the demise, and resurrection, of Louis Dell’Olio’s Linea line would be mentioned.

Why? Even though Dell’Olio’s QVC fans were livid that the home shopping channel was going to dump his line, their reaction demonstrated how dedicated and passionate customers are about the brand.

Let’s face it, if some other people heard that a clothing line they liked was being discontinued on QVC, they might not be happy. But they would not mount a campaign — with letters and phone calls to Liberty chairman John Malone, Liberty CEO Greg Maffei and QVC president Mike George — to lobby for that desiigner to be kept on.

Dell’Olio’s ladies fought for him, and as a result not only will his clothing line remain on the home shopping channel, he is even expanding with a jewelry line.

We guess these hot shot Wall Street analysts don’t read The Homeshoppingista, so they were oblivious to the brouhaha and didn’t ask about it. And maybe Malone, Maffei and George are still pissed off about those Linea Ladies calls, even though they capitulated.

But we think the flap presented a PR opportunity. Liberty and QVC could have spun the story, noting how passionate the home shopping network’s customers are, and how QVC actualy listens to its loyal customer base.

Any way, there was nothing that fresh and exciting on the call. Earlier today, Friday, Liberty reported that domestic QVC saw a 10 percent jump in revenue, to $1.2 billion, in the first quarter. QVC also saw its adjusted OIBDA increase 19 percent to $261 million compared to the year-ago quarter.

The network’s product mix continued to shift from the jewelry and apparel to accessories and home.

In the first three months both QVC and competitor HSN saw roughly the same sales growth. On Tuesday, HSN reported that its first-quarter sales had increased, up 9 percent, to $518.9 million.

On the analysts’ call, George said that QVC’s HD channel is now in 32 million homes. The number of new customers was up 15 percent, with revenue from new customers increasing 26 percent.

QVC Relents, Decides to Keep Designer Louis Dell’Olio’s Line After Campaign By His Fans

April 25, 2010

It’s rare when a consumer campaign to keep a TV show alive or a product in production works, but it’s happened with designer Louis Dell’Olio’s QVC fans.

The home shopping network, which had told Dell’Olio it was discontinuing his line in the fall, has changed its mind after a campaign of angry phone calls and mail from his aficionados, the Linea Ladies.

Dell’Olio, an award-winning designer who worked alongside Donna Karan at Anne Klein, met with QVC officials in Manhattan last Thursday. The designer blogged that it looked good with QVC, but a few final details had to be ironed out. We guess they were, because not only will his Linea clothing line continue on QVC, he will also be introducing a jewelry line.

Dell’Olio posted the scoop on his blog Saturday. Here is part of it:

“Linea Lives! I am thrilled to be able to post this. I am not exaggerating when I say that this turn of events is because of all of you and your incredible determination and support! QVC has indeed, heard all of your voices, in the calls you made, the letters you wrote, the postings you made, the e-mails, the twitters.

QVC and I have come to a mutual agreement and QVC is anxious and eager to support me and the Linea business. One dismaying note is, due to time restraints, I will not be able to have a Fall line in time for the Designer Gallery in July. That will be the only Designer Gallery I will not be a part of…..That is a promise.

Let’s get right back to the good news. Time IS short, but my manufacture and I are now working to get a Fall line ready for September shows. That is the earliest I will be able to present the collect. As I’m sure you can understand, much time is needed in advance to accomplish all that needs to happen. The design and manufacturing process is a long one.

I would like to make one thing clear. At no time did QVC EVER ask me to diminish or compromise the quality of the Linea collection. From the designs, the fabrics, the trims, the fit, the make….all will be pure “Linea”, exactly what you have come to expect from me. That also is a promise.

Iin my September show, I will be introducing my first JEWELRY pieces!!!!!!! There also will be more jewelry introduced and available on dot com. in September. I am hopeful that this will be well received and will eventually expand into a larger accessory line. I know so many of you have asked for this and your wishes have come true. You will now have it!!

Another new program, Linea Essentials…..will also be presented in September and offered on dot com. I know that so MANY of you have been asking for this. You will now have it!!

Jac and I are both so glad to be staying at QVC. This is where Linea was born! It has been our pleasure to have been there for 10 years. It has been our EXTREME pleasure to get to know all of you and we truly consider you our friends. Getting to know you has been the very best part!!!!!

With my deepest thanks…….and MUCH Love……………Louis

Well, we have to tip our hats to the Linea Ladies, for their spirited and well-coordinated campaign on behalf of Dell’Olio. And we also congratulate QVC for actually listening to its customers. Good work all.

Designer Dell’Olio Says ‘Open Issues’ Need To Be Settled For His Collection To Stay On QVC

April 23, 2010

Fashion designer Louis Dell’Olio met with QVC officials Thursday to discuss the future of his clothing line, but said that there are still issues that need to be resolved in order for his collection to continue to be sold on the home shopping channel.

On his blog, Dell’Olio left a somewhat cryptic blog about what happened Thursday.

Here it is:

My dear friends.

First, I must thank you for all of the support and love you have shown Jac and myself. If it weren’t for all of you, this meeting would have never taken place. Jac came with me to the city for moral support. I also went into the meeting with all of your suggestions and good wishes.

I am pleased to be able to report to you that I met with the QVC representatives in New York City at the Linea offices, to discuss the future of the Linea/QVC relationship. The meeting was a positive one, but there are certain important matters yet to be agreed upon. It is my hope that this can be accomplished quickly and satisfactorily.

 I will be able to continue to provide you with my Linea collection through QVC. I will report back to you as soon as the open issues are resolved.

Blinddogs, if and when this should happen, I need to know which green you want matched….an A# would help!!!!!! All my LOVE….and a big THANK YOU……………Louis

Dell’Olio’s QVC fans, who call themselves the Linea Ladies, mounted a campaign to keep the designer on QVC when they heard the network planned to dump his Linea line in the fall. They phoned the offices of QVC president Mike George and John Malone, the chairman of QVC parent LIbery Media, and sent letters to the companies.

On the heels of that campaign, where the Linea Ladies threatened to boycott QVC, the home shopping channel asked to meet with the designer to talk about the future his QVC collection. That’s the meeting that took place.

Here’s hoping that Dell’Olio irons out any “issues” with QVC, because we like his clothes, too.

Hot Flash: Designer Louis Dell’Olio Meets Thursday With QVC Officials About The Future Of His Clothing Line

April 20, 2010

It looks like the QVC customer campaign to keep designer Louis Dell’Olio on the home shopping network may be working.

On Monday Dell’Olio wrote on his blog that he has a meeting set for Thursday with the honchos at QVC.

Here is his post:

My Dear Friends,

As of this posting, my “discussion” with QVC regarding Linea’s future will take place this Thursday afternoon. I want you all to know that I am taking all of your thoughts, suggestions and ideas with me. I have continually read all of your postings and can’t thank you enough for your untiring support and guidance. You have aided me in focusing on what is most important for Linea. You are one strong, intelligent group of women. It is an honor to know you. Obviously, you a force to be reckoned with……….always, with Love……..Louis

As we’ve said before, campaigns by fans — and threatened boycotts — to keep a cancelled TV show on the air, for example, only rarely work.

But it looks like all the irate phone calls that Dell’Olio’s “Linea Ladies” made last week and Monday to QVC president Mike George and the honchos at QVC’s parent Liberty Media, John Malone and Greg Maffei, may be working. These ladies were threatening to boycott QVC and take their disposable income elsewhere.

Last week Dell’Olio, who just celebrated his 10th anniversary on QVC, wrote in his blog that the home shopping channel had informed him it wasn’t placing any new orders or reorders for his Linea line come the fall.

Liberty Media Says It’s QVC’s Decision Whether Or Not to Drop Designer Louis Dell’Olio’s Line

April 19, 2010

John Malone

Monday morning fashion designer Louis Dell’Olio’s QVC fans decided to protest his possible exit by calling John Malone’s office at Liberty Media. Liberty owns QVC, and cable legend Malone is chairman. The guy who really runs that show on a day-to-day basis, however, is Liberty president Greg Maffei. Malone is more a big-picture guy.

Anyway, we decided to give Liberty’s PR department out in Denver a call Monday afternoon to find out how many calls they had received, etc. We also checked in with QVC, to find out of president Mike George’s phone was ringing off the hook.

At Liberty, corporate spokeswoman Courtnee Ulrich told us they have been getting calls from Dell’Olio’s fans, who have named themselves Linea Ladies, after the name of his QVC collection. She didn’t have a count as to how many calls Liberty had fielded about Dell’Olio, but she said, “We forward everything along to QVC.”

The hubbub started last week when Dell’Olio revealed on his blog that QVC had informed him it would stop ordering his line in the fall. His loyal QVC fans, who love his beautifully tailored classic clothes, sprang into action, coming up with a campaing to pressure QVC to keep Dell’OLio on.

That strategy included phone calls and letters to QVC president Mike George, as well as Malone and Maffei.

“We appreciate the feedback that we’re getting from customers,” Liberty’s Ulrich said. “But it’s an operating decision, so any changes will be coming out of QVC.”

That means it is QVC’s decision to make.

There is some hope for Dell’Olio’s QVC line. He blogged Friday that he had been contacted by QVC folks, and they want to sit down with him and discuss the future of his collection. That means there may be actually be a future for the designer beyond this fall at the Q.

When we checked in with QVC, spokeswoman Erin Mulholland was cordial, but close-mouthed. She wouldn’t comment on how many calls George had received, or about QVC possilby reconsidering its decision to drop Dell’Olio.

For those interested, Liberty will report its first-quarter earnings May 7 at noon (ET). Maffei will host the call, and QVC’s George ususally speaks, as well.

Replays of the conference call can be accessed through 3:00 p.m. (ET) May 14 by dialing (719) 457-0820 or (888) 203-1112 plus the pass code 5583834#.

Just for your information, the first-quarter earnings conference call will also be broadcast live via the Internet. All interested participants should go to Liberty’s website at to register for the web cast.

Replays of the call will also be available on the Liberty Media website. The conference call and related materials will be archived there for one year.

But maybe this Dell’OLio mess will have been solved by then.

The Dumping of Louis Dell’Olio And Charla Rines Sparks Customer Outrage At QVC And ShopNBC: How Shifts In Strategy Can Alienate Shoppers

April 18, 2010

Charla Rines

We’ve chronicled two instances now where customers of QVC and ShopNBC have become livid, and threatened to boycott those networks, because the two channels were getting rid of two popular personalities.

In the most recent brouhaha, more “mature” QVC shoppers were ready to tar and feather QVC president Mike George and John Malone and Gref Maffei, who run QVC’s parent Liberty Media, when they got word that the home shopping channel was dropping designer Louis Dell’Olio’s line.

Linea Ladies (named after his QVC Linea collection) this week mounted a focused campaign to keep Dell’Olio on the air, setting up a Twitter account, bombarding the offices of George and Malone with phone calls, and writing to these executives.

Who knows what will happen ultimately. Campaigns like this, no matter how passionate the protesters, seldom work.

But the “Ladies” seem to have made some progress last week on behalf of Dell’Olio. The award-winning designer wrote on his blog Friday that QVC officials now want to meet with him to discuss the future of his line for them. Prior to that, Dell’Olio said that QVC had informed him that it would stop placing orders for his line in the fall.

Customer relations are not much better at ShopNBC, where angry viewers are still shocked that the No. 3 shopping network canned spike-haired Rines, a loud-mouthed but popular host, back in January. Our blogs about Rines have received the most traffic of any items on this site, and more than 80 people have posted comments damning ShopNBC for letting Rines go.

These ShopNBC customers are also posting that the network had gone down the toilet in terms of the quality of its merchandise, especially the high-end jewelry that Rines used to do presentations on.

What’s going on here? You are seeing customer reaction to major changes in strategy at both QVC and ShopNBC.

Mindy Grossman

HSN is making similar changes, but even when veteran vendor Suzanne Somers left last fall after more than a decade at the network, there was no viewer ire. We guess that’s because she had her new home-shopping gig set up — moving over to ShopNBC.

With the recession, it’s a tough environment out there for home shopping networks. Gems TV went black last Thursday, and has filed for Chaper 11 bankruptcy protection. QVC, HSN and ShopNBC obviously don’t want to suffer a similar fate.

All three home shopping networks have shifted their strategies. For one, they have changed their product mixes to include less jewelry (which apparently no one but us is buying nowadays) and much more beauty and consumer electronics producs.

QVC and HSN are going in similar directions in many respects: In particular, they are replacing their older clothing lines with hipper fashions by younger designers. So for example, you have HSN CEO Mindy Grossman bringing in higher-end design talent like Badgley Mischka, Naeem Khan and Stephani Greenfield to the network.

In the case of QVC and Dell’Olio, he makes gorgeous classic tailored clothes, the kind of garments that women my age love. But QVC is trying to attract new, younger viewers, and has brought in more fashion-forward designers such as Isaac Mizrahi and Chloe Dao with their edgier fashions.

Linea Ladies pointed out to QVC that they have lots more disposal income than the kids, and that younger shoppers are fickle and unloyal. Good points.

If you read QVC’s online forums, you will soon learn that the Linea Ladies don’t like the new designers like Mizrahi, and that they feel they are being swept aside in the home shopping channel’s push to draw new shoppers. And these women are probably right.

Keith Stewart

That age issue is also at the center of customer anger over ShopNBC letting Rines go: She was not a 20-something, she was maybe a 50-something. The new generic, picture perfect hosts that ShopNBC has hired just don’t cut the mustard, according to Rines’s fans.

With her bright red lipstick and short platinum blonde hair, Rines didn’t look or act like any other host on a home shopping channel. She was outspoken, blunt, sarcastic and had a real edge to her. She drove us nuts sometimes, but at least she didn’t have the nauseatingly sweet, unskeptical persona of many home-shopping network hosts.

ShopNBC’s situation, except for it getting rid of an older talent, is opposite of QVC’s and HSN’s. Chief Keith Stewart is trying to make the No. 3 home shopping channel less upscale, lowering the average price of its merchandise. You won’t see many $20,000 rings being sold on ShopNBC now, the way you used to.

And he is widening ShopNBC’s product mix to be more like QVC and HSN, in that the No. 3 home shopping network is now selling gourmet food and even 3D HDTV sets (before its two rivals did).

All three home shopping channels will soon be reporting their first-quarter earnings. They have been seeing rising sales, so maybe their new strategies are working.

But their core customers are not happy. And those are the shoppers that they depend on to come back again and again.