QVC announced on Tuesday that it was launching its new Global Business Services (GBS) operation based in Krakow, Poland, an act that has raised the ire of a number of its U.S. customers.
Americans don’t like the idea of domestic jobs being shipped overseas one bit. QVC, the only one of the major u.S. home shopping networks to have international channels, is opening a huge new West Coast distribution hub in Cali, where it will hire hundreds of workers, in addition to the Polish business center. But that doesn’t assuage the critics.
QVC plans to hire 200 to 300 people over the next two for its new international business center in Europe.
“The QVC-owned GBS organization is expected to help QVC maintain its competitive edge in a vastly changing, dynamic and competitive global retail marketplace by increasing operational efficiency and establishing world-class global business practices,” according to the press release.
“Starting in 2017, QVC will centralize critical processes and services in certain areas of the company’s finance, human resources (HR), information technology (IT), and legal functions for its operations in the U.S., UK, Germany, Italy and France at the Krakow GBS. The estimated annual savings are USD $11 to $12 million once the GBS is fully operational.”
“QVC is the world’s most powerful and engaging social shopping experience, reaching millions of people worldwide,” QVC CEO Mike George said in a canned statement. “As we look to expand and adapt to a dynamic retail landscape, this model will allow us to continue to modernize how we operate as a global entity.”
Here’s what QVC says.
Staffed by QVC team members, the new center will employ best practices, standardized procedures and shared systems to deliver high-value services to the business and increase operational efficiency.
The high-quality business environment and workforce with multilingual capabilities in Krakow will help QVC best prepare for continuous, strategic growth.
QVC reaches 360 million homes worldwide through operations in the U.S., Japan, Germany, United Kingdom, Italy, France and a joint venture in China.