HSN will be hiring 300 full-time and part-time workers in northwest Ohio, the Toledo area, to handle orders through its work-at-home program, according to the Progress Newspaper. Although the story describes the program in glowing terms, we have heard complaints about it in the past.
The article says HSN employs more than 1,300 for this at-home program in the St. Petersburg, Fla., Roanoke, Va., and Nashville, Tenn.
“The work-at-home program offers employees the opportunity to work virtually in the customer care department from the comfort of their own home, while providing sales and customer service support to HSN customers,” the story says.
The article then quotes Rob Solomon, HSN Inc.’s executive vice president of customer care and operations administration.
What are the job qualifications? Having access to a land line phone and computer, strong computer skills, customer service resolution skills and “a positive, upbeat personality.”
The program gives employees discounts at HSN along with parent company HSN Inc.’s seven cornerstone brands (Ballard Designs, Frontgate, Improvements, Garnet Hill, Chasing Fireflies, Travelsmith and Grandin Road).
There are a dozen virtual training classes scheduled throughout the year, with classes on May 26 and June 15.