So far our blog about QVC doing robocalls — to customers who purchased Bethlehem Lights Christmas trees last year — has gotten a dozen comments from other women who said they also got this warning.
Customers were advised not to hook up their artificial trees, because they posed a potential fire hazard. Well, the folks that got the automated call also got this email.
Dear Valued Customer:
We’re writing to you today as a follow up to our recent efforts to contact you with an important message about the 6.5′ and 7.5′ Bethlehem Lights Scottsdale Never Fail Instant Power Tree, QVC item H191953 or H191954.
QVC has received customer reports of electrical failures associated with those tree stands that have a certain type of foot pedal switch, including customer reports of melted switches and two customer reports of fire.
PLEASE DO NOT USE THIS ITEM, even if it’s been used without incident, and await further instructions from QVC within ten days. Not all customers contacted will be affected by this issue, so we appreciate your patience while we finalize our investigation.
If you need us in the meantime, we’re here at 800.367.9444 from 7am – 1am Eastern Time, seven days a week.
Thank you for your attention to this matter.
The QVC Customer Care Team
Fans of our blog are concerned. They say they can’t afford to buy but a replacement Christmas tree at $400 to $5,100 a pop. They want refunds from QVC, but can’t imagine having to pack up their huge trees to return them.
We emailed QVC about all this during the weekend, and are stilling waiting for a response.
Here some of the comments we got:
“Christmas season is fast approaching and I don’t want to be left without a tree. I am also stressed out about having to ship. QVC best give us our full refund.As I was about to dismantle 7.5 tree last year, I noticed one section of lights out on lower section. I moved branches a bit and it lit back up. Not a good sign. Also got light repair kit from BL mid January of last year. Haven’t had chance to use it. Anxiously waiting for instructions.”
“There were many complaints about this tree last year, mine stopped working in one of the sections at the end of the holidays last year and now this is just the icing on the cake! Hopefully no one was hurt badly by the fires that the tree caused, and we will be refunded soon.”
“Got the same call on Thursday last week. I do not want to have to pack this tree up. It is too heavy. Plus, what am I supposed to do for a tree? I was going to start decorating Thanksgiving week. Am very frustrated and pissed off. They could have notified us earlier than this!”
“My mother-in-law got the call as well. We weren’t sure what to think given the poor quality of the call and the fact that it wasn’t listed on the QVC website or any consumer protection agencies, so we called QVC directly and they verified that it was true. The cords are overheating and melting, ruining carpet, and sometimes starting fires. They said that they wanted to get the info out quickly and jumped right in with the phone calls to protect any early decorators, and would hopefully have more information soon. She said that we would be able to send it back for a full refund.”
“We also got the call, and a follow up email. I, too, hope that a refund is in the works. I certainly can’t afford to put out another $400+ on a tree that could possibly cause a fire. Very stressed.”