Is there a problem with one of the artificial Christmas trees that QVC sold last year? There is, according to a customer of the No. 1 home shopping network.
A woman from the Left Coast told us that this weekend she got a robocall from QVC about a Bethlehem Lights Scottsdale Neverfail Christmas tree that she purchased last September last year. It was a 7.5-foot tree, item No. H191956, for $458.
The message warned that there was an apparent safety issue with that particular type of tree, in terms of a potential fire hazard or the tree melting. The customer was advised not to use the tree, even if it hadn’t caused any problems in the past.
The message also told the woman that she would be receiving further instructions within the next 10 days.
“It was all very ‘Mission Impossible,'” the customer told us. “I paid nearly $500 for that tree, so I’m crossing my fingers they’ll figure out a way to fix this, because I certainly can’t afford to go spending that again on another tree this year. It’s so heavy I can’t even lift it, and the idea of shipping it back is stressing me out.”
We checked the recall list on QVC.com, and the tree isn’t listed there. We also checked the recall section of the Consumer Product Safety Commission’s website, and the tree wasn’t on there, either.
We’ve emailed QVC’s media relations department to see what’s going on.
We don’t want to alarm anyone about their artificial trees ordered from QVC. Maybe someone was pulling a Halloween prank with that robocall. But we would like to get to the bottom of this.
Has anyone else gotten this call?