A while back we were contacted by Carol Connell, who had a beef with QVC’s in-house fashion designer Susan Graver.
“Quite awhile ago I bought a pewter color metallic jacket from Susan Graver,” Connell wrote. “Even though I knew it would be too small. I loved the jacket and finally lost enough weight to wear it. The first and only time I wore it I was mortified because when I stood up it had shedded metallic all over the seat and left shed marks on the jacket. I think I should be compensated for this.”
Well, we were remiss in that we never tried to contact QVC about this, which apparently got Connell a little peeved at us. She posted this about a week ago.
“QVC referred me to Susan Graver.” Connell wrote. “Can’t reach her. Obviously you can’t help me either so I will chalk it up to a bad experience and probably won’t order from her anymore. I can’t remember who referred me to you or how I got you.”
Well, we don’t know who referred us to you either, Carol.
But if QVC and Graver are really customer-friendly, why aren’t they helping out Carol? They’d gain a lot of good will by just refunding her the cost of that crappy metallic jacket.