QVC did some damage control Thursday over the fainting-guest incident, which went viral this week.
Cassie Shane appeared on “The Today Show” to defend the honor of QVC host Dan Hughes. On Sunday, in a very disturbing scene to watch, Shane was pitching a children’s tablet on QVC when she suddenly clutched her chest and fell toward Hughes.
The camera went to a close up of Hughes, who kept selling the product. No one ever explained what happened to Shane.
Shane told Lauer that she has three young kids, shoe was up the night before one of them, and she hadn’t eaten before the show. She said fainted, which is something you never heard from QVC on Sunday. What the audience didn’t see was that two medics were helping Shane off-camera, she said.
“I feel really good,” she said on the morning news show. “I went to see the doctor and I’m OK.”
She defended Hughes, claiming she was the one who told him to keep selling. She added that he was one of her good friends.
“He did the best he could,” Shane said. “I think people think he was stepping over my body.”
That’s not the point. QVC should have done viewers the courtesy of explaining what happened to Shane, rather than pretending nothing happened. Shane said she hadn’t watched the clip herself because her husband, her family, told her not to.
“My mother and sister saw it, and they were crying,” she said.
QVC viewers were also upset, and the home shopping network should have given them an explanation of what happened.