QVC’s Customer Fulfillment Chief John Hunter Retiring

QVC’s executive vice president of customer fulfillment services, John Hunter, will retire in the spring next year, the home shopping network said Wednesday.

“John was among the first to drive QVC founder Joe Segel’s vision to earn and keep our customers’ trust,” QVC U.S. CEO Claire Watts said in a canned statement. “He has dedicated the last 20 years to building a world class customer service organization and has played an instrumental role in making QVC the customer experience leader it is today.”

Under Hunter’s leadership, QVC continues to win top placements in the most respected retail industry rankings for customer service. QVC recently achieved second place in ForeSee’s ranking of etailers who provide the highest customer satisfaction.

In January QVC was recognized as a Top 10 retailer for customer service by the NRF for the fourth consecutive year.

“John’s personal passion and deep respect for our customers has inspired and influenced the entire QVC team,” Watts droned on. “Words can’t express what a tremendous leader, mentor and friend John has been to everybody who’s had the opportunity to work alongside him, myself included. His career with us has been truly impressive and we wish him the best in his retirement and this new chapter of his life.”

Hunter joined QVC in 1991 as vice president of customer service, and over the years has held roles of increasing responsibility, including senior vice president of distribution and senior vice president of customer service.

In 2007, Hunter was promoted to his current position leading the customer service, distribution, business analysis, U.S. project office and quality assurance organizations.

Hunter spearheaded the transformation of QVC’s distribution network to support the rapid growth of the company’s e-commerce platforms, and helped lead the charge for new technologies across television, phone, online, mobile and tablet touch points to enhance the user experience.

“I’m honored to have worked alongside such a dedicated team of professionals throughout my years at QVC,” Hunter said in his statement. “I’m proud of what we have accomplished over the past 20 years, and I know that the team will continue to drive first-class customer service by building trust with our customers.”

No successor has yet been named, though QVC is currently working through a thoughtful transition plan.


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